Elly O'Loghlen
Perth,WA
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very personable, possessing a strong work ethic and great flexibility, with a background in handling busy restaurants and pubs while delivering great service. Maintains great efficiency and accuracy during peak times and performs well under pressure. Values a great team environment and working with others to create a cohesive and fun workplace.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager
The Mezz On Rotto
12.2022 - 03.2023
- Organised and oversaw special events such as the annual Rottenest Channel Swim from start to finish using effective crowd control methods/ working with security
- Performed opening and closing duties, printing sales reports and counting tills.
- Cultivated a strong relationship between bar, waitstaff and kitchen staff
- Damage control - fixing wifi and printer issues, managing low levels of stock and/or running out of stock due to remote location, fixing beer tap issues due to warm kegs and warm storage environment (inside a sea container)
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents
- Developed creative bar menus and drink recipes
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Excellent communication skills, both verbal and written.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
Bartender
The Rose And Crown
03.2022 - 10.2022
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Strict RSA
- Opening and closing duties
- Cocktails, wine, beer, and coffee service
- Maintained impeccably clean, attractive and well-stocked bar area.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Bartender
Frankies On Rotto
01.2022 - 02.2022
- Trained new bartenders and barbacks to help maintain talented team.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Assisted with inventorying beverage stock and bar supplies.
- Prepared garnishes by evenly slicing and pitting fruits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Followed strict recipes and drink measurements to minimise product used.
- Kept bar presentable and well-stocked to meet customer needs.
- Organised bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitised bar area, beer lockers, refrigeration and storage areas.
- Completed requisitions to maintain required stock par levels.
Waitress and Bartender
7th Ave Bar and Restaurant
12.2019 - 02.2022
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and verified their satisfaction with meals and service while recommending specials and potential dishes to increase profits.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked bar and restaurant with supplies before, during and after shifts.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Relayed orders and special requests to cooks.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Poured wine, beer and cocktails for patrons.
- Stocked bar with beer, wine, liquor and related supplies.
Waitress
Padbury's Cafe Restaurant
06.2017 - 10.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maximised beverage sales by suggesting food and drink pairings to suit unique customer preferences.
- and brought beverage orders while reviewing menu options.
- Welcomed customers with personable attitude and seated them promptly
- Answered customer's questions regarding menu, recipe ingredients and allergens.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Took food orders and ran food and drink to customers tables in dining room.
- Reset tables between customers, refilled condiments and wiped down surfaces.
- Relayed orders and special requests to chefs.
- Completed cleaning duties by sweeping and mopping floors, vacuuming and tidying up server stations.
Education
Master of Science - Sexology
Curtin
Bentley, WA07.2024
Bachelor of Arts - Psychology
The University of Western Australia
Crawley12.2022
WACE -
Swan Christian College
The Swan Valley09.2019
Cert III in Hospitality -
Training Institute of Australasia
08.2019
Skills
- Conflict Resolution Tactics
- Cocktail Knowledge
- Staff Management
- Venue Management Relations
- Incident Management
- Supervision of Events
- Venue Coordination
- Control Crowd
- Knowledge of Spirits
- Complex Problem-Solving
- Managing Cash Register and reconciling Cash Drawers
- Point of Sale (POS) system operations
- Maintaining Clean Work Areas
- Effective Customer Communication and maintaining customer satisfaction
- Critical Thinking
- Managing stock levels
Certification
- RSA
- Cert III in Hospitality
- Introductory Barista course
Qualifications
- Approved managers and red card
Timeline
Assistant Venue Manager
The Mezz On Rotto
12.2022 - 03.2023
Bartender
The Rose And Crown
03.2022 - 10.2022
Bartender
Frankies On Rotto
01.2022 - 02.2022
Waitress and Bartender
7th Ave Bar and Restaurant
12.2019 - 02.2022
Waitress
Padbury's Cafe Restaurant
06.2017 - 10.2019
Master of Science - Sexology
Curtin
Bachelor of Arts - Psychology
The University of Western Australia
WACE -
Swan Christian College
Cert III in Hospitality -
Training Institute of Australasia
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