Elly Psaila
Grantville,VIC
Summary
Experienced healthcare professional with a strong background in patient services, administration, and referral coordination. Skilled in managing outpatient operations, coordinating patient care, and ensuring seamless healthcare processes. Adept at working in fast-paced environments, collaborating with multidisciplinary teams, and maintaining a high standard of patient-centered service. Passionate about improving efficiency in healthcare administration and enhancing patient experiences.
Overview
3
3
years of professional experience
Work History
Referral Coordinator
Bass Coast Health
Wonthaggi, Victoria
01.2025 - Current
- Processing incoming referrals.
- Reviewing referral requests for completeness and accuracy.
- Ensuring referrals meet eligibility and insurance requirements.
- Scheduling patient appointments with specialists or other healthcare providers.
- Tracking referral status and following up as needed.
- Maintaining accurate and up-to-date referral logs and databases.
- Communicating with patients regarding their referral status, instructions, and next steps.
- Coordinating with physicians, nurses, and allied health staff to prioritize urgent referrals.
Outpatient Administration
Bass Coast Health
Wonthaggi, Victoria
12.2022 - Current
- Booking, rescheduling, and canceling appointments
- Coordinating specialist and allied health consultations
- Ensuring accurate patient demographics and Medicare details
- Handling patient privacy and confidentiality
- Liaising with clinicians, nurses, and allied health professionals
- Ensuring smooth patient flow on clinic days.
- Phone inquiries and patient communications.
- Organize and maintain patient records.
Patient Service Assistant
Monash Health
Dandenong, Victoria
10.2021 - 03.2023
- Assisting patients with mobility (e.g., transferring between beds, wheelchairs, and stretchers)
- Escorting patients to different departments within the hospital
- Ensuring patient comfort and dignity during transport
- Liaising with nurses, doctors, and allied health professionals
- Responding to patient requests and ensuring their comfort
- Reporting safety concerns or incidents to the relevant staff
Education
High School Diploma -
St. Peter College
Cranbourne11-2007
Skills
- Data entry and database management
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Microsoft teams)
- Customer service and front desk operations
- MasterCare, IPM, EMR, RMS
- Record-keeping and documentation
- Billing and invoicing
- Scheduling and appointment coordination
- Office equipment operation (printers, scanners, etc)
Personal Qualities
- Compassionate & Patient-Centered
- Confident and Highly motivated
- Friendly and Approachable
- Polite and Well mannered
- Reliable and punctual
- Strong Communication Skills
Timeline
Referral Coordinator
Bass Coast Health
01.2025 - Current
Outpatient Administration
Bass Coast Health
12.2022 - Current
Patient Service Assistant
Monash Health
10.2021 - 03.2023
High School Diploma -
St. Peter College
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