Gabrielle (Elly) Schell
Jerrabomberra,NSW
Summary
Dynamic professional with 8 years of dedicated customer-facing expertise, adept at fostering positive client relationships and exceeding expectations. Proven ability to effectively resolve issues, optimize processes, and drive customer satisfaction. Possess strong communication skills and a customer-centric approach to problem-solving. Eager to leverage extensive experience to contribute to a team-driven environment.
Overview
4
4
years of professional experience
Work History
EA to Director General of Cyber Command (JCG)
Department of Defence
04.2023 - Current
- Document Management: Prepare, proofread, and distribute memos, reports, and correspondences, ensuring they adhere to governmental guidelines and formats.
- Meeting Coordination: Schedule, organise, and facilitate meetings between department heads, public officials, and external partners
- Often responsible for preparing agendas and briefing packs.
- Mail Inbox Management: Manage the inbox of DG-CWFD and the divisional inbox, answering and directing verbal queries from line areas.
- Information Handling: Manage sensitive information, including classified documents or confidential discussions, ensuring they are secured according to relevant governmental protocols.
- Stakeholder Liaison: Serve as the first point of contact for stakeholders, both internal and external, filtering inquiries and routing them to the appropriate location.
- Administrative Support: Assist in the planning and execution of departmental projects, manage calendars, and oversee general office administration, such as supply orders and budget tracking.
Lifeguard/Reception
QPRC Aquatics
01.2022 - 03.2024
- Lifeguard Duties: Monitor pool areas for signs of distress or danger, ensuring the safety of all swimmers by enforcing pool rules and regulations.
- Emergency Response: Trained in CPR and First Aid.
- Customer Service: Manage front desk operations, greeting guests upon arrival and providing information about pool facilities, classes, and events.
- Administrative Tasks: Responsible for scheduling swim lessons, managing bookings, and maintaining up-to-date records of pool usage and equipment inventory.
- Communication and Coordination: Acted as a liaison between management and pool patrons, effectively communicating safety protocols and addressing customer concerns.
Administration and Reception
ECG Electrical
01.2021 - 01.2022
- Developing and documenting processes
- Customer service (phone, email, in person and online), including assisting customers with technical queries
- Coordinating site visits, quotations and installations and conducting client listening post install
- Preparing installation packs to meet legislative requirements
- Collating data and submitting reports to the ACT government
- Maintaining records (Excel, Objective and Salesforce) and generating customised dashboards/ reports
- Invoicing (using Xero) for small electrical jobs
- Ordering office supplies and liaising with contractors
- Preparing employment packs for new staff
Administration and Reception
ENT Specialist - Dr Safi Albekaa
01.2020 - 01.2022
- Patient Intake: Welcome patients, collect medical histories specific to ENT issues, and ensure that all required forms and insurance documentation are complete and up-to-date.
- Specialised Scheduling: Coordinate and schedule specialised tests, surgeries, or procedures.
- Referral Coordination: Handle referrals from other healthcare providers and triage.
- Telephone and Email Management: Handle incoming calls and emails, answering general queries.
- Billing and Coding: Prepare invoices for procedures, consultations, ensuring accurate coding for insurance claims.
- Educational Materials: Provide patients with informational pamphlets or instructions related to their ENT conditions or upcoming procedures, ensuring they understand the pre- and post-care requirements.
Administration and Reception
Barton General Practice
01.2020 - 01.2021
- Patient Check-In/Check-Out: Greet patients upon arrival, verify insurance details, and collect necessary paperwork
- Assist with the check-out process, including scheduling follow-up appointments.
- Appointment Scheduling: Manage appointment calendars for multiple healthcare providers within the practice, making adjustments for urgent cases and cancellations as needed.
- Telephone and Email Management: Handle incoming calls and emails, answering general queries, and forwarding information to the appropriate staff.
- Record Keeping: Maintain and update patient records in accordance with healthcare laws and regulations, ensuring accurate and timely entry of information.
- Administrative Tasks: Perform general office duties, such as sorting mail, filing, photocopying, and managing supplies.
Education
Bachelor of Science (Psychology) -
Australian National University
01.2023
Royal Life Saving
01.2023
Skills
- Customer service
- Written and Verbal Communication
- Interpersonal skills
- Adaptability
- Work Ethic
- Attention to Detail
References
- CDRE Alison Westwood, 61+ 436 917 764, Alison.Westwood@defence.gov.au
- Mrs. Holly Singh, +61 432 178 133, hsingh@jumpswimschools.com.au
Timeline
EA to Director General of Cyber Command (JCG)
Department of Defence
04.2023 - Current
Lifeguard/Reception
QPRC Aquatics
01.2022 - 03.2024
Administration and Reception
ECG Electrical
01.2021 - 01.2022
Administration and Reception
ENT Specialist - Dr Safi Albekaa
01.2020 - 01.2022
Administration and Reception
Barton General Practice
01.2020 - 01.2021
Bachelor of Science (Psychology) -
Australian National University
Royal Life Saving
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