ELLYARNE GENGE
Canberra,ACT
Summary
I am a dedicated and hardworking professional with a disciplined work ethic and strong organisational skills. I offer meticulous attention to detail and a proactive approach to improving work practices and procedures. In my role as Studio Manager at 'The Lab', I developed a strong foundation in staff management and supported team members in consistently achieving Key performance indicators (KPI) targets. I am well-versed in the importance of customer service in fostering brand loyalty and enhancing brand image. My academic experience has equipped me with effective time management and multitasking skills, allowing me to prioritise assignments and meet deadlines efficiently. Additionally, my tenure at 'Seed' has strengthened my interpersonal skills, enabling me to interact seamlessly with colleagues and customers across various levels. I am eager to collaborate with like-minded professionals and contribute to a dynamic work environment that fosters personal and professional growth.
Overview
14
14
years of professional experience
Work History
Stockroom Manager
Seed Heritage
Canberra
11.2024 - Current
- In charge of all back-of-house operational procedures at Seed Canberra Centre. Including communication with internal and external stakeholders via email, Teams, and phone.
- Managing a team of 3 to 6 people across daily tasks and company KPIs.
- Adhering to and meeting strict deadlines that impact the success of the business.
- Implementing procedures and processes to improve the functionality and effectiveness of daily tasks.
- Contributing to weekly meetings with accurate, precise information, and statistics.
- Setting out a daily, weekly, and monthly schedule for the team to follow, and check progress and completion statuses.
- Communicate and follow guidelines from upper management effectively to the team, maintaining high standards, while supporting a nurturing work environment.
Studio Manager
The Lab
06.2021 - 09.2024
- Manage and support a team of 5 to 7 staff members with daily tasks and growth within the business.
- In charge of daily setup and shutdown. Including checking emails, voicemails, and social media accounts.
- Payroll and roster of staff. Keeping in line with the needs of the business and the wellness of staff.
- Excellent customer service across the brand. Maintaining a high level of rapport across all business avenues.
- Co-ordination or training days, and events for internal and external stakeholders.
- Supporting and implementing staff key performance indicators. Monthly meetings with agendas, and follow-up emails to relevant parties.
- Exceptional product and service knowledge, setting the standard for the business, and leading by example.
- Daily communication with the company directors on business goals and outcomes.
Professional Support Assistant
Workfocus Australia
09.2017 - 01.2021
- Supporting a team of 8-12 with daily tasks, including communicating with internal and external stakeholders, making and confirming appointments, sending and accepting documents, and being the first point of contact for all calls to the Canberra branch.
- Daily use of Outlook, Teams, Zoom, and internal systems with specialized file access.
- Precise data entry and compliance checking, with a strong focus on confidentiality and privacy policies.
- Reporting and updating senior management on daily tasks, project deadlines, and staffing KPI results.
- Maintaining a high level of professionalism and care with vulnerable and volatile stakeholders, using interpersonal skills to mitigate risks and complaints.
Team Leader
Myer
Canberra
11.2011 - 06.2017
- Delegate tasks to teams of four or more colleagues.
- Ran the online operations in conjunction with store procedure tasks.
- Responsible for stock discrepancies.
- High customer service skills and product knowledge.
- Use of WMS and Bridal Registry (internal systems to track stock) - only a select few, high-level staff can navigate the systems.
- Control and lead stocktake procedures for departments, only run by management and select team members.
- Responsible for stock inflow and outflow.
Skills
- Calendar management
- Microsoft Office proficiency
- Confidentiality protocols
- Customer service excellence
- Team leadership
- Stakeholder communication
- Payroll administration
- Meeting coordination
- Task prioritisation
- Interpersonal skills
- Time management
- Adaptability and flexibility
- Conflict management
- Team collaboration
- Schedule management
- Administrative support
- Relationship building
Achievements and main projects
- Knowledge across ACT workers' compensation legislation
- Creating and implementing KPI targets 'The Lab'
- Exceptional customer service to over 50 clients a day
- Health and Safety Officer, Workfocus Australia
- Health and Safety Assessor of Myer Canberra City
- Numerous certificates for customer service
- Awards in procedure improvements of logistic standards
- Headed new implementations of workplace practices
- Head of store committees and events
- Team leader of #1 department in nation for budget (2011)
References
References available upon request.
Timeline
Stockroom Manager
Seed Heritage
11.2024 - Current
Studio Manager
The Lab
06.2021 - 09.2024
Professional Support Assistant
Workfocus Australia
09.2017 - 01.2021
Team Leader
Myer
11.2011 - 06.2017