Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Ellyn Cowell

Narraweena,NSW

Summary

Highly-motivated all-rounded employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Merchandiser

Dan Murphys
Mona Vale, NSW
10.2023 - 12.2023
  • Monitored and reordered inventory items to fulfill displays and executed design changes to align with available inventory.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Provided feedback from customers regarding product selection, display, and pricing.
  • Established processes for tracking damaged goods returns from retail outlets.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Drove sales using upselling and cross-selling strategies.
  • Recommended, selected and located merchandise based on customer desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Help customers load purchased equipment when necessary.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Bagged or packaged purchases and wrapped gifts.
  • Helped customers by answering questions and locating merchandise.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Attended training sessions conducted by supervisors regarding new products, services or changes in company policy.
  • Computed purchases and received and processed cash or credit payment.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.

General Store Manager

Just 4 Fun
Dee Why / Brookvale / Hornsby, NSW
11.2020 - 09.2023
  • Recommended, selected and located merchandise based on customer desires.
  • Described merchandise and explained use, operation and care.
  • Tracked stock levels on a daily basis to ensure sufficient supply of products for sale.
  • Prepared merchandise for purchase or rental.
  • Greeted customers to determine wants or needs.
  • Assisted customers with carry-out orders from the store.
  • Assisted in stocking shelves with merchandise.
  • Organized and maintained store displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Conducted price checks on items when requested by customers.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Monitored staff performance and addressed issues.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Prepared invoices for customers upon completion of their order shipments.
  • Counted money at beginning and end of shifts to track daily deposits into bank accounts.
  • Answered phone calls to assist customers with questions and orders.
  • Followed safety protocols while operating cash register equipment to ensure security of funds.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered customers' questions and provided information on store procedures or policies.
  • Welcomed customers, offering assistance to help find store items.
  • Tracked sales data for inventory control purposes.

Front End Supervisor

Woolworths
Woy Woy, NSW
03.2018 - 04.2020
  • Trained new employees in customer service techniques and store policies.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed opening and closing procedures by reconciling sales records and cash transactions with POS.
  • Welcomed large volume of guests and improved overall customer service.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer complaints in a professional manner.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Researched out-of-stock items to find additional inventory in other store locations.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
  • Monitored cash drawers in checkouts to verify adequate cash supply.
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.

Education

High School Diploma -

Brisbane Water Secondary Collage
Woy Woy
10-2017

Skills

  • Sales Techniques
  • Cost Analysis
  • Stock Replenishment
  • POS Systems Knowledge
  • Visual Displays
  • Store Maintenance
  • Stock Rotation
  • In-Store Support
  • Active Listener

Certification

  • RSA

References

References available upon request.

Timeline

Merchandiser

Dan Murphys
10.2023 - 12.2023

General Store Manager

Just 4 Fun
11.2020 - 09.2023

Front End Supervisor

Woolworths
03.2018 - 04.2020

High School Diploma -

Brisbane Water Secondary Collage

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Ellyn Cowell