Elma Ademovic
Melbourne,VIC
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
6
6
years of professional experience
Work History
Registered Nurse
Monash Health
02.2023 - Current
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
Support Worker
Compassionate Care Network
01.2022 - 02.2023
- Educated family members on various aspects of client care to enhance support networks during times of need.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Documented client progress and activities in accordance with agency policies and procedures.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
Duty Manager
Target
11.2017 - 01.2023
- Assisted in budget planning and forecasting activities to support effective financial management within the department.
- Developed detailed plans based on broad guidance and direction.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Implemented new procedures to optimize workflow efficiency within the front desk team.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Registered Undergraduate Student of Nursing
Peninsula Health
04.2021 - 02.2022
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Committed to common goals with the other nurses, based on open and honest communication
- Collaborated and consulted with the Registered Nurse's to achieve desired health outcomes for patients
Customer Service Sales Assistant
Under Armour
12.2020 - 10.2021
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Managed multiple priorities simultaneously during high-traffic periods, maintaining composure under pressure while providing superior service levels at all times.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Increased upselling success with effective product demonstrations and persuasive sales techniques.
Education
Bachelor of Nursing - Nursing
Monash University
Melbourne, VIC01.2023
Skills
- Infection Control
- Health screening
- Trauma recovery
- Care Plan Development
- Certified in CPR/AED
- Care Planning
- Medication and IV administration
Timeline
Registered Nurse
Monash Health
02.2023 - Current
Support Worker
Compassionate Care Network
01.2022 - 02.2023
Registered Undergraduate Student of Nursing
Peninsula Health
04.2021 - 02.2022
Customer Service Sales Assistant
Under Armour
12.2020 - 10.2021
Duty Manager
Target
11.2017 - 01.2023
Bachelor of Nursing - Nursing
Monash University
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