Elma Lennon-Lawrie

• Transported clients to recreational and leisure activities.
• Participated in departmental, organizational and community meetings.
• Maintained clean and sanitary living environment for residents.
• Completed routine and non-routine resident direct care duties to meet physical and emotional needs residents.
• Assisted with support services and coordinated activities and resident programming.
• Maintained behavior management checklist and recorded daily data.
• Motivated clients to participate in new activities to broaden skills.
• Maintained cleanliness of common areas such as hallways, dining room, lobby area.
• Developed individualized care plans based on each resident's unique needs and preferences.
• Provided companionship to residents by talking, reading aloud, and playing games.
• Established trusting relationships with residents through regular visits and conversations.
• Organized recreational activities for residents, including arts and crafts, music therapy sessions.
• Provided emotional support and encouragement to those suffering from loneliness or depression.
• Participated in team meetings to discuss best practices related to patient care.
• Assisted elderly residents with daily activities such as bathing, dressing, and grooming.
• Observed safety protocols while providing care for residents at all times.
• Transported residents to doctor appointments or other necessary errands as needed.
• Reported any changes in condition or behavior of patients to supervisors immediately.
• Communicated effectively with families regarding care plans for their loved ones.
• Monitored vital signs of patients and reported any changes to the supervisor or nurse on duty.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Answered patient call signals and signal lights to determine patients' needs.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Turned and repositioned bedridden patients to prevent bedsores.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
• Planned and served meals and snacks to patients according to prescribed diets.
• Supplied, collected and emptied patient bedpans on frequent basis.
• Reminded patients to take prescribed medications or nutritional supplements.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Ensured all medical equipment was functioning properly before use.
• Enforced rules established by the facility while maintaining a positive attitude towards residents.
• Assessed patient needs and responded appropriately to address them in a timely manner.
• Educated family members on proper care techniques for their loved ones when applicable.
• Facilitated therapeutic interaction with residents using positive role-modeling, one-on-one support and active listening.

• Greeted customers and provided excellent customer service.
• Resolved customer complaints in a timely manner while adhering to company policies.
• Accepted payments via cash, card, and check.
• Set tables for upcoming meals by following food service guidelines.
• Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
• Created food displays according to established standards and replaced dated products with fresh.
• Delivered exceptional service by greeting customers, taking orders and filling each accurately.
• Resolved customers' complaints regarding products or services.
• Answered customer questions to maintain high satisfaction levels.
• Reviewed daily sales transactions and analyzed for errors.
• Signed for delivered items, unpacked boxes, posted received products into inventory and restocked items properly.

• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Worked with cross-functional teams to achieve goals.

Planned and completed group projects, working smoothly with others.

• Restocked the pantry/shelves.

• Scheduled and confirmed appointments.
• Greeted visitors and provided them with assistance.
• Maintained a neat reception area by organizing materials and tidying up furniture.
• Served visitors by greeting, welcoming and directing to appropriate personnel.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Maintained an organized filing system of confidential client information in accordance with company policy.
• Sorted incoming mail and directed to correct personnel each day.
• Updated daily log book with information about visitors entering the premises.
• Protected clients' rights by maintaining confidentiality of personal and financial information.

Welcoming and seating guests, taking guests orders, communicating them effectively to the kitchen and in addition, memorizing the menu and effectivity recommendation to upsell appetizer, desserts or drinks.

• Maintained a professional attitude while working in a fast-paced environment.
• Provided excellent customer service during meal times.
• Performed opening and closing side duties including cleaning tables, chairs and floors.
• Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
• Greeted customers and provided menus.
• Checked that all orders were accurate before delivering to customers.
• Learned to properly handle cash transactions and process credit card payments.
• Informed customers of daily specials and menu changes.
• Followed safety protocols when handling hot plates or sharp objects.
• Completed assigned tasks within designated timeframes.
• Verified that all dishes served met quality expectations.
• Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
• Cleaned tables and chairs to prepare dining area for next customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.