Network Infrastructure: Proactively monitored core network infrastructure and isolated faults using specialized management tools to ensure high Quality of Service (QoS).
Satellite Support: Provided comprehensive 1st and 2nd level support for Inmarsat mobile services, including FBB, BGAN, and ISATPHONE-Pro.
Technical Configuration: Managed iBuilder application to create and modify option files for remote iDirect modems.
Maritime Solutions: Supported onboard firewall configurations and email software troubleshooting (GTMail Plus, Mail Connect, Orilla Mail) for maritime clients.
Service Delivery: Managed broadcast uplink signal quality and performed cross-polarization of satellite antennas with various operators.
Reporting & Analysis: Generated detailed Reason for Outage (RFO) reports and equipment performance statistics.
Installation and Repair Technician
PHILCOX (Phils.) INC / Globelines Broadband
10.2007 - 10.2011
Led a technical team in the daily execution of job orders for broadband and voice line equipment.
Managed priority-based maintenance and installation for residential and commercial DSL customers.