Elmer Pag-eng Jr Dagong

> Ensuring all staff are trained in proper procedure and policies.

> Meeting with General Manager to discuss business operations and plan for improvement.

> Monitoring staff performance through regular assessment of productivity levels and employee satisfaction.

> Serves as main point of contact fro Veterans throughout process.

> Provide quality customer service to each veterans to help them through the VA process.

> Maintain effective veteran relationship.

> Managing incoming calls and customer service inquiries about their AT&T Services.

> Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

> Generating sales leads that develop into new customers.

> Planned and executed an operation procedure to all properties base on what is applicable and needed to the setup of the Hotel.

> Ensure that all front liners are equipped with the strong knowledge to each property’s PMS.

> Direct contact to all property owners with regards to raising issues and on how to solve in a quick and efficient manner.

> Supervise daily shift process ensuring all team members adhere to standard operating procedures.

> Train, direct the work of, resolves issues or problems and coach and counsel the front desk team members to ensure a quality operation.

> Plan and assign workloads for my associates.

> Responsible for all travel agency bookings. Sending statement of accounts, doing follow ups for their payments, collecting payment and updating the hotel PMS with all the information’s needed.

> Assisting all inquiries thru email and telephone calls in Manila Sales Office.

> Knowledge of Hotel’s property management system (OPERA).

> Initial point of contact for all new guests—“meet and greet”, “check in and check out”.

> Arranging transportation and excursions for the guests.

> Handling telephone calls/reservations and receiving/responding to emails from guests.

> Training new staff and assisting my associates.

> Blockings of room for daily arrivals.

> Responsible for the check in and checkout process.

> Proving solutions immediate solutions to guest complaints.

> Providing general information’s to all inquiries, In House and walk in guest, with the strong product knowledge.

> Increasing Hotel Revenue by having walk in guest and up selling.