C1
HR & People Professional CPHR MCIPD
Open To Work
ELNARA SADYKOVA
2M Language Services
Melbourne,VIC
Work Preference
Overview
People-focused Human Resources professional with more than 10 years of experience across recruitment, employee development, engagement and workforce performance. Experienced in partnering with leaders to build positive, employee-centred cultures, strengthen capability and support retention and productivity. Recognised for a practical, supportive and results-driven approach, with strong coaching, stakeholder management, communication and relationship-building skills.
05+
Languages
01+
Certification
15+
Years of experience
06+
years of post-secondary education
Work History
08.2026 - Current1 Month
Language Through Employment Programme
2M Language Services | Melbourne, VIC
- Participating in the 2M Language Through Employment Programme, a fully government-funded initiative supporting progression toward professional interpreting.
- Preparing for the NAATI Credentialed Community Language (CCL) test and the NAATI Certified Provisional Interpreter (CPI) pathway, while strengthening bilingual communication, interpreting readiness and professional language skills.
- Building the foundation for further study in Introduction to Interpreting Skills with RMIT, with the longer-term goal of developing professional interpreting capability.
07.2026 - 07.2026
Administrator
Iron Mountain-assignment through Randstad | Truganina, VIC
- Prepared and processed high volumes of confidential documents for secure digital archiving.
- Operated scanning and document-management systems to digitise records accurately and efficiently.
- Performed quality assurance checks to ensure image clarity, correct indexing and data accuracy.
- Maintained accurate electronic and physical records through detailed data entry and file management.
- Handled sensitive information in line with confidentiality, information-security and compliance requirements.
- Worked collaboratively in a fast-paced, target-driven environment to meet daily processing volumes and project deadlines.
09.2024 - 07.20261 Year 10 Months
Professional Development & Career Transition
Independent Professional Development | Melbourne, VIC
- Engaged actively with the Australian HR profession through AHRI membership, industry networking events, job expos and targeted career development activities.
- Strengthened knowledge of Australian employment legislation, including the Fair Work Act, National Employment Standards and Modern Awards, through ongoing professional development and industry engagement.
- Achieved Certified HR Practitioner (CPHR) accreditation with the Australian HR Institute (AHRI).
- Participating in the Women in Work Programme with Good Samaritan Inn, focused on career development, employment readiness, confidence-building and professional growth.
04.2020 - 09.20244 Years 5 Months
Operations & Compliance Manager
Royal Mail International | London
- Led end-to-end recruitment and onboarding, including workforce planning, sourcing, screening, interviews, pre-employment checks and onboarding coordination.
- Partnered with senior leaders on workforce strategy, organisational change, capability development and employee engagement across multiple sites.
- Led multidisciplinary teams across administration, training, quality assurance and operations, aligning people, compliance and business priorities.
- Designed and delivered L&D strategies for 2,000+ employees, strengthening workforce capability, leadership and operational readiness.
- Created leadership and talent initiatives, including Development Radar, succession planning, capability mapping and personalised development pathways.
- Managed complex ER/IR matters, including grievances, appeals, bullying and harassment, conduct, performance, attendance and union issues.
- Led workforce revision, redeployment and adjusted duties, balancing operational needs with employee capability, health restrictions and Occupational Health advice.
- Improved employee engagement by 30% departmentally and 16% unit-wide through targeted leadership and culture initiatives.
- Delivered £50K+ savings through leadership training and £69K+ training cost reductions through process optimisation.
- Coordinated crisis and business-continuity responses during the 2023 cyberattack, COVID-19 and industrial action.
- Oversaw compliance and governance, including safety, aviation/security, Occupational Health, customs training and liaison with UK Border Force; supported peak operations with customs-area setup, staff upskilling and senior reporting.
- Developed KPI and workforce reporting for management teams across three shifts, translating data into clear improvement actions.
07.2017 - 04.20202 Years 9 Months
Manager - Training & Development
Royal Mail International | London
- Partnered with operational and senior leaders to deliver strategic HR solutions aligned with business objectives, workforce priorities and organisational performance.
- Managed complex employee relations matters, providing advice on grievances, conduct, performance and workplace issues to support fair, compliant and risk-managed outcomes.
- Led talent development and succession planning initiatives, strengthening leadership capability, internal talent pipelines and workforce continuity.
- Designed and delivered recruitment strategies and assessment frameworks, supporting effective selection and development of high-quality internal talent.
- Managed a £1M learning and development budget, optimising investment, training delivery and resources to maximise workforce capability and value.
- Increased employee engagement from 62% to 92%, a 30-percentage-point improvement, through targeted engagement initiatives and leadership interventions.
- Designed, coordinated and evaluated learning programmes, communicating objectives, schedules and assessment outcomes to senior management while continuously improving training effectiveness.
- Delivered training through workshops, demonstrations, meetings and structured learning sessions, adapting delivery methods to different learning needs and operational environments.
03.2016 - 07.20171 Year 4 Months
VN Administrator & Operations Deputy Manager
Royal Mail International | London, UK
- Managed the day-to-day performance of 31 administrative and operational employees, overseeing resources, workflow, service delivery and staff capability across the VN Department.
- Identified revenue-protection and process-improvement opportunities, supporting initiatives that generated significant financial returns, including £1.6M from weight and format discrepancies, £500K from scam-mail activity, approximately £800K from bulk mail and £1.4M from import VN activity.
- Produced monthly Revenue Protection and Manager Performance Scorecards, analysing operational data and developing an RVP reporting manual to standardise data extraction and performance reporting.
- Managed frontline people matters including attendance, return-to-work discussions, conduct, counselling, pay, overtime and annual leave queries, while delivering weekly learning sessions and daily team huddles.
- Maintained strong health, safety and workplace compliance, completing regular safety and 5S checks and achieving zero incidents within the work area.
- Improved workforce efficiency by reducing staffing in the build-up/despatch area from 6 employees / 44 hours to 2 employees / 15 hours, while maintaining operational requirements.
- Drove continuous improvement and performance against People, Customer, Finance and Efficiency KPIs, challenging underperformance and supporting employees to improve standards.
- Supported high-volume import operations, achieving 92.5K items with 28 employees, compared with 96K items with 36 employees on an earlier shift, demonstrating strong productivity and resource utilisation.
- Trained employees in bulk and scam-mail processes, strengthening operational knowledge, revenue protection and compliance.
10.2015 - 03.20165 Months
Customs Postal Operative
Angard, Royal Mail International | London, UK
- Developed strong working knowledge of Primary Customs (HMRC) and fiscal operations, supporting the compliant processing of international mail.
- Prepared and produced Primary Customs reports, ensuring accurate operational and compliance information.
- Supported multiple customs-related activities, including the Customs USA project and routine customs compliance checks.
- Worked confidently across changing operational priorities, providing guidance and support to colleagues when required.
- Built and maintained effective working relationships between UK Border Force and Royal Mail management, supporting communication, compliance and operational delivery.
02.2013 - 08.20152 Years 6 Months
Internship HR & Finance Manager
Ganeass Education Support Services | London, UK
- Supported core HR operations, including performance reviews, attendance and sickness absence management, policy guidance, risk assessments and employee documentation.
- Worked with an external HR consultant to implement updated HR policies and employment contracts.
- Maintained company bookkeeping and financial records, liaising with the Chartered Accountant to support year-end tax preparation.
- Supported delivery of the Level 3 Business BTEC programme, provided guidance on educational pathways and worked as an experienced invigilator.
- Liaised with the Department for Education and Ofsted on registration, compliance, curriculum delivery, syllabus updates and operating requirements.
- Supported senior management with business relocation planning and organisational projects.
- Completed a consultancy project to introduce a motivation and reward system within the organisation.
- Developed an investment project and business plan in collaboration with external providers.
- Coordinated HR training programmes for employees and the management team.
09.2011 - 08.201211 Months
HR & Finance Placement Year
Ganeass Education Support Services | London, UK
- Supported day-to-day HR and administrative activities, including correspondence, phone and email enquiries, training records and general employee documentation.
- Maintained company accounts and databases, produced monthly invoices and responded to payroll-related queries.
- Coordinated meetings for directors and management, prepared agendas and presentation materials, and recorded meeting minutes.
- Supported HR policy and procedure administration, including return-to-work discussions and attendance reviews.
- Assisted the Senior HR Manager with employee surveys and data analysis, helping identify workforce trends and support HR decision-making.
- Prepared presentation slides and supporting information for KPI and management meetings.
Education
Bachelor of Arts | Business Studies HRM
University of Westminster | London | 09.2008 - 06.2013
University of Westminster - London
09.2008 - 06.2013
Master of Science | International Human Resource Management
Kingston University | London | 01.2014 - 08.2015
Kingston University - London
01.2014 - 08.2015
Skills
Certification
- Apr 2026 CPHR-Certified HR Practitioner, Australian HR Institute (AHRI)
- Oct 2024 NDIS Quality and Safeguards Commission – “Quality, Safety and You” (Australia) Understanding of NDIS Practice Standards, worker screening, and safeguarding requirements
- Nov 2021- Mental Health First Aid Awareness for Managers, MHFA England, London
- June 2020-NCRQ Level 3 Safety for Managers, National Compliance and Risk Qualifications, London
- Jan 2014- August 2015 CIPD Level 7 (Chartered Membership), Chartered Institute of Personnel and Development, London
Accomplishments
- People Change Lead & Leadership Transformation — Appointed People Change Lead for Royal Mail International, coordinating talent, L&D, behavioural standards and recognition workstreams.
- Employee Engagement — Increased engagement by 30% departmentally and 16% unit-wide through targeted leadership and culture initiatives.
- L&D & Cost Optimisation — Supported learning for 2,000+ employees, delivered £50K+ savings through leadership training and reduced training costs by £69K+ through process improvement.
- Cyberattack Response — Led workforce training and operational readiness during the 2023 cyberattack, using train-the-trainer and manual processing solutions to support recovery.
- COVID-19 Continuity — Coordinated split teams, redeployment, absence management, operational cover, remote learning, daily reporting and safety compliance.
- Workforce Redeployment — Supported large-scale revision, redeployment and adjusted duties, including OH referrals, 1:1 compliance and an Excel capability tracker for workforce decisions.
- Talent & Recruitment — Created the Development Radar programme and managed the Deputy Manager talent pool and end-to-end internal recruitment, including assessments and interviews.
- Complex Employee Relations — Managed grievances, appeals, bullying and harassment, conduct and workforce disputes with senior leaders, HR and trade unions.
- Industrial Action & Safety — Coordinated strike contingency planning and management cover, while improving safety compliance from 64% to 98–99% across shifts.
- Development Programme Delivery — Coordinated the Development Centre Programme end-to-end and received formal recognition from the Head of International Processing.
TECHNICAL SKILLS & LANGUAGES
English
Advanced
Russian
C2
Bilingual or Proficient
Turkmen
A2
Elementary
Turkish
A2
Elementary
Azerbaijan
A1
Beginner
Personal Information
Residence Permit: Australian Permanent Resident
“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.”
Jack Welch
References
Available upon request
Timeline
Language Through Employment Programme
2M Language Services
08.2026 - CurrentRead more
Administrator
Iron Mountain-assignment through Randstad
07.2026 - 07.2026Read more
Professional Development & Career Transition
Independent Professional Development
09.2024 - 07.2026Read more
Operations & Compliance Manager
Royal Mail International
04.2020 - 09.2024Read more
Manager - Training & Development
Royal Mail International
07.2017 - 04.2020Read more
VN Administrator & Operations Deputy Manager
Royal Mail International
03.2016 - 07.2017Read more
Customs Postal Operative
Angard, Royal Mail International
10.2015 - 03.2016Read more
Kingston University - Master of Science, International Human Resource Management
01.2014 - 08.2015Read more
Internship HR & Finance Manager
Ganeass Education Support Services
02.2013 - 08.2015Read more
HR & Finance Placement Year
Ganeass Education Support Services
09.2011 - 08.2012Read more
University of Westminster - Bachelor of Arts, Business Studies HRM
09.2008 - 06.2013Read more