Elnaz Soltani

Welcome current clients and introducing new prospects to the clinic – proving all clients with a warm introduction to the service

Facilitate each customers visit through payment processing and appointments setting

Highlight the benefits of our service to the needs of the individual by understanding health information and providing the best fit for the client

• Energetic group fitness instructor with international experience.
• Retains and engages members with electric classes and a sense of humour.
• Forges a strong gym community with a warm and personal approach to all members
• Developed creative and fun fitness classes to keep participants engaged and motivated.
• Planned and executed group fitness sessions with warm-ups and cool-downs.

Welcome current clients and introducing new prospects to the clinic – proving all clients with a warm introduction to the service

Facilitate each customers visit through payment processing and appointments setting

Highlight the benefits of our service to the needs of the individual by understanding health information and providing the best fit for the client

• Demonstrate fun, safe and professional group classes to continually gain motivation for all participants and satisfy member demands.
• Increase and maintain class numbers through engaging program delivery and ongoing connection with members.
• Take feedback from class participants so that I can continue to improve my coaching and deliver the best overall experience to members.

• see Virgin Active above.

• see Virgin Active above.

• see Virgin Active above.

• Effectively communicate with other departments to resolve customer disputes and reduce workload of department managers.
• Personal training services including, exercise programming, nutrition guidance and biomedical assessment.
• Perform daily administration tasks including producing reports, handling member injuries, managing bookings and reservations.

• Increased the average number of group fitness class participants from 4 to 12 in 2.5 months through consistent delivery of engaging classes.
• Built and retained a client base of at least 10 for over 3 months by providing superior personal training services including fitness programs, nutritional advice, corrective exercise homework.
• Motivate and engage members through regular fitness assessments including Bioscore, postural analysis and body composition tests.

• Introduced new hip-hop style cycle class, generating positive member feedback and strong weekly attendance.
• Reduced ‘buyer’s remorse’ from new members by completing personalised training program incorporated with a tailored nutritional plan to maximise positive outcomes.

• Collaborate with in-house physiotherapists to provide tailored corrective and rehabilitative programs to accelerate recovery to achieve an active return to sport.
• Helped to increase 90-day average attendance of new members through personable member inductions and equipment demonstrations.
• Monitoring and advising members during their exercise to ensure correct technique to reduce likelihood of injury.