Elodie Boignet
Sydney,NSW
Summary
I’m dynamic and adaptable, with a proven track record at Accor Hotels (IBIS). Excelled in training and mentoring, demonstrating exceptional teamwork and collaboration.
Achieved significant improvements in document handling and invoice processing. I have critical thinking and decision-making skills.
Cultivating warm customer relationships, underlining a commitment to outstanding customer service.
Overview
5
5
years of professional experience
Work History
Receptionist
Accor Hotels
02.2022 - 01.2025
- Handled assignments independently with good judgement and critical thinking skills.
- Improved workflow by introducing more efficient document handling and organization practices.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved data privacy compliance with meticulous management of sensitive information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies
- Handled cash transactions and maintained sales and payments records accurately.
- Led training sessions for new team members on invoice processing procedures, ensuring a seamless integration into the department and maintaining high standards of performance.
- Upheld a professional demeanor under pressure, maintaining composure and friendly interactions with guests even during peak hours or challenging situations.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by ensuring timely and efficient breakfast service.
- Proven ability to learn quickly and adapt to new situations.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Receptionist
The Originals Hotels
09.2019 - 08.2021
- Delivered professional and friendly guidance to incoming guests.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
Education
Advanced Diploma - Tourism
Apprenticeship Center of Orleans
Orleans, France07.2021
Certificate III - Pet Store Sales Consultant
Agricultural High School
Magnac-Laval, France07.2019
Skills
- Safety procedures
- Training and mentoring
- Team rapport
- Teamwork and collaboration
- Customer service
- Adaptability and flexibility
- Decision-making
- End-of-day processes
- Front desk operations
Languages
English
Professional Working
Spanish
Elementary
French
Native or Bilingual
Timeline
Receptionist
Accor Hotels
02.2022 - 01.2025
Receptionist
The Originals Hotels
09.2019 - 08.2021
Advanced Diploma - Tourism
Apprenticeship Center of Orleans
Certificate III - Pet Store Sales Consultant
Agricultural High School
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