Elodie Hugo
Brisbane
Summary
Dynamic professional with a proven track record at Salesforce, excelling in new business development and relationship building. Leveraged sales and customer service expertise to surpass sales targets and foster long-term client partnerships. Fluent in French, adept at leading negotiations, and driving revenue growth. Achieved significant repeat business through strategic decision-making and effective sales pipeline management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Development Executive
Salesforce
01.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business by understanding clients'needs and by providing tailored solutions.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Negotiated contracts with key stakeholders, resulting in favorable terms for the company and long-term partnerships.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Set and achieved company defined sales goals.
Account Manager - B2B Business Development
Salesforce
09.2023 - 05.2024
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers.
- Secured new business opportunities through networking and relationship-building activities.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key clients, resulting in increased repeat business and referrals.
- Consistently met or exceeded monthly sales targets by effectively managing leads and closing deals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Fulfillment Coordinator
Operations Department
04.2023 - 09.2023
- Conducted regular audits of inventory levels to maintain accuracy and minimise discrepancies between physical stock and database records.
- Collaborated with various departments to develop cross-functional teams focused on improving overall business performance.
- Coordinated with sales and customer service teams to address any order discrepancies or issues promptly, resulting in improved customer satisfaction.
- Implemented a system for tracking and prioritising urgent orders, ensuring timely delivery to meet customer expectations.
- Reduced order processing errors by establishing clear guidelines and checklists for staff use during fulfillment activities.
- Trained new employees on fulfillment processes and procedures, fostering a knowledgeable workforce prepared to meet company goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
French Language Teacher
Lingua Franca
07.2021 - 04.2023
- Served as a mentor for new teachers entering the department, sharing best practices and providing support during their transition into the role.
- Supported the school''s foreign language department by organising cultural events that promoted global awareness and appreciation of French culture.
- Organised class field trips relevant to course material so that real-world contexts enriched student understanding of the subject matter.
- Assisted students in developing strong study skills and time management strategies for academic success.
- Prepared students for standardised exams such as the AP French Language Test by covering essential content areas thoroughly.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Created reading lists with materials to promote student comprehension of written French.
Retail Sales Manager
Maje
12.2014 - 07.2016
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximise their potential.
- Maintained the company’s visual merchandising standards through collection setups..
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Recruited, hired and trained associates to develop into productive team members with excellent product knowledge.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company's mission and vision.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Implemented systems and procedures to increase sales.
Event Manager & Coordinator
Chateau Royale Hotel Resort & Spa
01.2010 - 12.2012
- Streamlined event planning processes by implementing efficient project management strategies.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Coordinated florists, photographers, and musicians for events.
- Utilised job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated with vendors to secure high-quality services, ensuring memorable event experiences.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
Education
Bachelor of Arts - BA, CultureEnglish Language And Literature|Letters
University Paris 7 - Cite, Denis Diderot
Paris06-2006
Skills
- Sales and Customer service
- Decision-making
- Relationship building
- Sales presentations
- Negotiations
- Lead generation
- Sales pipeline management
- Goals and performance
- Fluent in French
- Revenue generation
- New business development
Accomplishments
- Produced 50% increase in YTD revenue on individual accounts.
- Implemented CRM and capture strategy.
- Increased customer base by 50% by expanding market to include Queensland & NSW.
Certification
- QLD Driver's License
- Teaching French as a Foreign Language Certification
Languages
French
Native or Bilingual
English
Professional Working
Interests
- Music
- Gym Workouts
- Yoga
- Swimming
- Running
- Dance
- Mindfulness Practices
- Fashion and Style
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Animal Care
Timeline
Business Development Executive
Salesforce
01.2024 - Current
Account Manager - B2B Business Development
Salesforce
09.2023 - 05.2024
Fulfillment Coordinator
Operations Department
04.2023 - 09.2023
French Language Teacher
Lingua Franca
07.2021 - 04.2023
Retail Sales Manager
Maje
12.2014 - 07.2016
Event Manager & Coordinator
Chateau Royale Hotel Resort & Spa
01.2010 - 12.2012
- QLD Driver's License
- Teaching French as a Foreign Language Certification
Bachelor of Arts - BA, CultureEnglish Language And Literature|Letters
University Paris 7 - Cite, Denis Diderot
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