Eloise Croft
Summary
Proactive and meticulous Sales and Marketing Coordinator with over 5 years of experience in the hospitality industry. Proficiencies in, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
16
16
years of professional experience
Work History
Sales and Marketing Coordinator
The Fullerton
09.2023 - Current
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Coordinated with other departments to provide smooth execution of sales initiatives.
- Strengthened customer relationships with consistent follow-up, resulting in repeat business and referrals.
- Collaborated with sales and marketing teams to coordinate promotional activities.
- Ensured timely updates on competitor activities through market analysis leading to proactive strategy adjustments when necessary.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Restaurant Waiter
District Brasserie
07.2023 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
Event Manager
Emirates One&Only Wolgan Valley
04.2023 - 06.2023
- Fulfilled contractual obligations for rehearsal and day of event coordination.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
- Coordinated florists, photographers, and musicians for events.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Implemented contingency plans to address last-minute changes or unforeseen events.
Restaurant Team Leader
Emirates One&Only Wolgan Valley
09.2022 - 04.2023
- Mentored new hires during onboarding process, ensuring smooth integration into the team while maintaining high standards of service quality.
- Oversaw staff scheduling to ensure adequate coverage during peak hours without exceeding labor cost targets.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Worked collaboratively with kitchen staff to maintain consistent food quality standards across all menu items.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Cultivated warm relationships with guests.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
Restaurant Shift Leader
Bootleg Italian Restaurant
02.2022 - 07.2022
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
Head Waitress
Drake Eatery
10.2021 - 02.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Managed food resources, memorized orders, and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
COVID-19 Screener
KE Select
04.2021 - 09.2021
- Answered patient inquiries and provided information about healthcare services.
- Conducted contact tracing of staff and visitors in close contact with individuals testing positive for COVID-19 to check for possible symptoms and prepare for treatments.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Performed basic laboratory tests and collected specimens for further testing.
- Supported site operations by expertly handling administrative needs.
- Ensured compliance with federal, state, and local regulations regarding COVID-19 screening procedures and reporting requirements.
- Provided compassionate care for anxious patients by offering clear communication about the testing procedure and expectations for results delivery.
Cashier
The Good Filo
02.2021 - 03.2021
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Developed rapport with regular customers, offering personalised service.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Au Pair
Dream Nannies
05.2020 - 01.2021
- Planned and guided age-appropriate tasks like reading, crafts and baking.
- Developed bilingual abilities in English through immersive conversation and activities. (The family were Swedish).
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Assisted with housework such as laundry and cooking.
- Coordinated playdates with other families to encourage socialisation among the children under my care.
- Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Facilitated bedtime routines by reading stories, playing calming music or engaging in relaxation techniques promoting restful sleep for the children.
- Encouraged children to be understanding and patient with others.
- Helped children complete homework assignments and school projects.
- Taught children basic life skills, manners and personal hygiene.
General Farm Hand
Greenwood Park
11.2019 - 03.2020
- Assisted in successful breeding programs for livestock, ensuring healthy offspring and increased herd numbers.
- Maintained animal welfare through proper feeding, sheltering, and medical care for livestock on the farm.
- Adhered to safety protocols while operating heavy machinery, resulting in a safe work environment for all farmhands.
- Replaced animal's hay and water regularly while watching animals for changes in behaviour or demeanour.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
- Collaborated with other farm workers to complete tasks efficiently according to established schedules and protocols.
Admissions Officer
University Of Leeds
03.2016 - 04.2019
- Made decisions on standard and complex UK, EU and international applications inline with the with the University's admissions policy.
- Assisted international applicants with navigating visa requirements, providing essential information regarding immigration regulations.
- Collaborated with admissions team to determine optimal processes for reviewing applications.
- Facilitated campus tours for prospective students, showcasing the university''s facilities and resources.
- Enhanced the university's reputation through attending college fairs and other events to promote programmes, in the UK and overseas.
- Processed applications in a timely manner, meeting deadlines while maintaining attention to detail in reviewing applicant materials.
- Organised open house events, inviting prospective students and their families to experience campus life firsthand.
- Streamlined the admissions process for increased efficiency with updated policies and procedures.
- Provided exceptional customer service to prospective students, answering inquiries via phone or email promptly and professionally.
- Evaluated applicant qualifications, ensuring fair consideration of all candidates based on academic merit and potential.
- Worked closely with academic departments to ensure proper placement of incoming students into appropriate courses.
- Collaborated with faculty, staff and students to identify and address institutional challenges.
Attendance and Achievement Officer
Wakefield College
01.2014 - 06.2016
- Implemented early warning systems to quickly identify patterns of unexcused absences/ lateness, allowing for timely intervention measures.
- Provided training for tutors on best practices for taking accurate daily attendance records.
- Collaborated with school administrators to develop and implement a comprehensive attendance policy.
- Enhanced communication with parents about attendance issues, resulting in increased parental involvement and support.
- Identified at-risk students for potential attendance issues through data analysis and early intervention efforts.
- Empowered students to take responsibility for their attendance by tracking and sharing progress with them.
- Supported students facing personal challenges by connecting them with appropriate resources and services, increasing their likelihood of consistent school attendance.
- Coordinated closely with student services to identify root causes of chronic absenteeism and develop targeted interventions.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
Customer Services Assistant
The Co-operative Food
01.2008 - 07.2013
- Pleasantly greeted customers and provided prompt and courteous service.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Participated in regular training sessions.
- Retrieved items for customers and verified prices.
- Handled customer complaints with patience and understanding, working towards a satisfactory resolution for both parties.
- Monitored beer, liquor and wine departments to uncover any potential underage or intoxicated individual and deny sale of alcohol to offending persons.
- Managed end-of-day cash reconciliation procedures, guaranteeing accurate accounting and reducing discrepancies in financial reporting.
- Assisted in inventory management for optimal product availability and reduced waste.
- Assisted customers with purchases by providing knowledgeable recommendations and suggestions.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Demonstrated flexibility in work schedule by covering shifts or assisting with additional tasks as needed, contributing to a cohesive team dynamic.
Education
Bachelor of Arts - Media And Communication
University of Huddersfield
Huddersfield, West Yorkshire, England06.2012
Skills
- Event Coordination
- CRM Management
- Customer Retention
- Staff Management
- Staffing and Scheduling
- Sales Support
- Administrative Support
- Data Entry
- Product Knowledge
- Customer Service
- Critical Thinking
- Customer Relations
Accomplishments
- Supervised team of 15 staff members.
- Collaborated with Kate Spade/ Tapestry in the development of their Spring/Summer launch.
- Launched The Macallan Lounge at Emirates One&Only in collaboration with The Edrington Group.
- Oversaw the organisation of the sole use wedding for 40 guests, which posed a significant number of logistical factors.
- Completed Emirates One&Only's "Train the Trainer" programme. (success rate for completing the course was only 50%).
- Awarded "Customer Service Champion" while working at The Co-Operative.
Timeline
Sales and Marketing Coordinator
The Fullerton
09.2023 - Current
Restaurant Waiter
District Brasserie
07.2023 - Current
Event Manager
Emirates One&Only Wolgan Valley
04.2023 - 06.2023
Restaurant Team Leader
Emirates One&Only Wolgan Valley
09.2022 - 04.2023
Restaurant Shift Leader
Bootleg Italian Restaurant
02.2022 - 07.2022
Head Waitress
Drake Eatery
10.2021 - 02.2022
COVID-19 Screener
KE Select
04.2021 - 09.2021
Cashier
The Good Filo
02.2021 - 03.2021
Au Pair
Dream Nannies
05.2020 - 01.2021
General Farm Hand
Greenwood Park
11.2019 - 03.2020
Admissions Officer
University Of Leeds
03.2016 - 04.2019
Attendance and Achievement Officer
Wakefield College
01.2014 - 06.2016
Customer Services Assistant
The Co-operative Food
01.2008 - 07.2013
Bachelor of Arts - Media And Communication
University of Huddersfield
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