Eloise Hall
Brisbane,QLD
Summary
I am a highly-motivated person with the desire to take on new challenges. I have an exceptional attention to detail, strong work ethic and great communication skills.
Overview
9
9
years of professional experience
Work History
Customer Onboarding Analyst
Bank of Queensland
Newstead, QLD
10.2022 - Current
- Onboard new to bank non-personal customers efficiently with limited errors.
- Involved in the internal QC for other analysts work within the team.
- Sound knowledge of KYC requirements for non-individual complex entities.
- Kept up to date with regulatory changes related to AML and KYC requirements.
- Strong understanding of Non-Individual entity types and complex structures.
- Always assist Team Leader with day-to-day runnings of the team.
- Provided guidance to analysts within the team during complex investigations.
- Identified areas for improvement within the current onboarding procedure.
- Provided support in developing training materials for new employees.
- Strong computer skills and knowledge of systems.
Lending Specialist
Bank of Queensland
Windsor, QLD
04.2022 - 09.2022
- Performed due diligence reviews of potential borrowers prior to issuing new loans or lines of credit.
- Prepared and submitted loan documents to relevant parties for review and approval.
- Partnered with internal departments such as legal, compliance, audit. on matters relating to loan operations.
- Analysed customer credit reports and financial statements to assess risk profiles.
- Participated in training sessions designed to improve knowledge and skills related to lending practices.
- Ensured adherence to all applicable laws, regulations, policies, procedures governing lending activities.
- Reviewed customer financial information to determine eligibility for loans.
- Reviewed client documentation and contracts for discrepancies and mistakes.
Customer Service Officer
Bank of Queensland
Windsor, QLD
11.2020 - 04.2022
- Verified customers' identification to ensure compliance with laws and regulations.
- Provided exceptional customer service while accurately processing routine transactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Reported any operational issues or system problems that occurred during shift promptly.
- Maintained confidentiality of all customer records and information according to company policies.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
2IC Retail Sales Assistant & Stylist
Silk Laundry
Fortitude Valley, QLD
01.2019 - 10.2020
- Demonstrated knowledge of store policies regarding payments, returns and exchanges.
- Handled inventory control procedures such as cycle counts and stock replenishment.
- Conducted regular price checks throughout the day to ensure accuracy.
- Maintained accurate records of all transactions on the computer system.
- Operated the cash register, accepted payment, and issued receipts.
- Resolved customer complaints in a professional manner.
- Provided support to colleagues in order to ensure smooth running of operations.
- Helped maintain the security of the store by monitoring suspicious activities.
2IC Retail Sales Assistant & Stylist
St Barts
Fortitude Valley, QLD
10.2015 - 05.2018
- Same as above
Education
Diploma - Graphic Design
Billy Blue College of Design
QLD12-2019
Queensland Certificate of Education -
St Rita's College
Clayfield11-2013
Skills
- Strong Attention to Detail
- Excellent Communication
- Data Entry
- Great People Skills
- Decision-Making
- Organisation and Time Management
- Flexible and Adaptable
- Customer Identification
- Document Review
- Reliability
References
Teresa Russell - Team Leader, Non-Individual Onboarding (BOQ)
0404 976 278
Rachel Henry - Director, Common Entertainment
0452 549 041
Linda Cochrane - Chief Financial Officer (Ausenco)
0421 793 448
Timeline
Customer Onboarding Analyst
Bank of Queensland
10.2022 - Current
Lending Specialist
Bank of Queensland
04.2022 - 09.2022
Customer Service Officer
Bank of Queensland
11.2020 - 04.2022
2IC Retail Sales Assistant & Stylist
Silk Laundry
01.2019 - 10.2020
2IC Retail Sales Assistant & Stylist
St Barts
10.2015 - 05.2018
Diploma - Graphic Design
Billy Blue College of Design
Queensland Certificate of Education -
St Rita's College
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