Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
ELOISE JAMES

ELOISE JAMES

Southport,QLD

Summary

I am a highly organized and self motivated individual who has over 4 years working in a personal assistant role and almost a year in an executive assistant role, where I work for with three individuals, the CEO, COO and the Head of Business Sales and Marketing. As well as ensuring the rest of the company has a helping hand throughout their own departments and daily tasks.

I am proactive, have an eye for detail and can easily deal with multitasking whilst still prioritizing the needs of my Executive. I am able to organize large and small events with the finest details, to ensure exceptional service for clients and colleagues. I am experienced with Microsoft programs and have a level 2 certificate in Excel.

I have played team sports since the age of 6, mainly Rugby and Touch Rugby since my father is a massive fan, (plus my brother never liked the cold!) meaning I am a team player and I understand everything I do within my work and personal life has a domino affect onto the people around me. I like to ensure I always have a positive, can do attitude and love a challenge.

I arrived in Australia back in August 2022, when I became a "Ten Pound Pom". I was one of 200 young people from the UK who won a £10 flight to Australia. It was my choice between taking the ticket or purchasing my first home in little Lincoln, UK. I decided everything happens for a reason and took a leap of faith. I love this country and adventurous path I have been set on.

I am constantly trying to better myself and the world around me.

Overview

9
9
years of professional experience

Work History

Executive Assistant and PA

Usher Group
Gold Coast , QLD
06.2023 - Current
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in organizing conferences, seminars and other events as directed by the executives, including Quarterly and yearly Board Meetings and events. (One of the larger events I planned and executed was a presidents dinner, hosting over 280 people, with named seating, individual dietary requests, etc.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.

Charity Fundraiser

Fusion LTD
Australia Wide
01.2023 - 06.2023
  • Creating understanding with the customer
  • Retaining knowledge about the charity, eg
  • Dates, names, events
  • Completing high quality sales with almost no clawbacks or cancellations.

Sales Executive

Moonglow
08.2022 - 12.2023
  • Relate to customers on an emotional level in order to close a sale
  • Create meaningful connections with customers which last past the sale encouraging returning customers and word of mouth advertisement.

Customer Development Manager & PA to Senior CDM

Barbon Insurance
Lincoln, United Kingdom
11.2018 - 08.2022
  • Sales and Target based work, being able to hit and work towards monthly targets in relation to a sales-based criteria within the lettings and Insurance Market
  • Looking after 220 clients (individual estate agent branches) across the UK, ensuring they were happy with both the quality of the product they were purchasing and the standard of service I was providing
  • Building both relationship and rapport with the customer, enabling them to want to continue to work with me as my personal client.
  • Participated in annual planning processes by leveraging data analytics from previous year to improve future strategies.
  • Resolved customer complaints regarding sales and service.
  • Coached, developed and motivated team to achieve revenue goals.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Organized personal and professional calendars with reminders for upcoming meetings and events.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Maintained clerical correspondence via email and phone.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Accompanied clients to appointments and arranged transportation.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.

Retail/sales assistant

Tesco
, LINCOLNSHIRE
06.2018 - 08.2018
  • Lincoln, Lincolnshire - Lincoln, Working early morning shifts from of 4am to 11 am 5 times a week
  • Physical work and antisocial hours, consisting of delivery splitting and placing corresponding items onto correct shelving units
  • Member of a large team within a large store
  • Using communication skills and customer service skills
  • Providing positive attitude and skill set to improve a customer's shopping experience and day.

Waitress/Chef/Butcher/Farmhand

Minting Park Farm
Gautby, Lincolnshire
10.2015 - 09.2020
  • Based in the butchery, providing butchery skills and using large pieces of machinery
  • Using butchery tools, knives and saws
  • Knowledge of cuts of meat
  • Large quarters of halves and quarters of pigs, sheep and cows
  • Knowledge of how to make mice, sausages, burgers, chops, and steaks
  • Serving food and meals in the tearoom
  • Using the card machine and handling cash on a regular basis
  • Dealing with customers in a confident, friendly and kind manner
  • Responsible for ensuring high standards of cleanliness in a food environment
  • Within this role (as the shop was based on a farm), I dealt with livestock on a daily basis, including Sheep, Cows, Pigs, chickens and Horses (Mainly Shire Horses)
  • Know how to feed the animals, clean their environments and make sure they are up to full health
  • I know how to deal with sheep, cattle, pigs and chickens on a daily basis
  • I have also dealt with crops and farm machinery within the UK also, mainly crops grown to then feed our animals but also within our green houses to grow veggies for the tearoom and farm shop
  • I occasionally went back to work weekends during my free time throughout the next two years.

Pot Washer and Font, House staff member

Fox and Hounds
, LINCOLNSHIRE
09.2017 - 02.2018
  • Ability to work in fast paced and high intensity environment in the busy pub kitchen, when both taking and giving orders at speed
  • Using team work skills to continuously provide a high standard of dining to all general customers, including working for private bookings
  • Providing excellent customer service skills.

Waitress/Bar Staff / staff member Nettleham

Lincoln Rugby Club
Lincoln
01.2016 - 09.2017
  • Able to adapt to fast moving situations to support and deliver to the customer the best service possible
  • Providing waitress service at private bookings and supplying customers with food and beverages to a high standard
  • Cleaning rooms and areas where food is prepared to a high standard
  • Able to cope with the pressure and fluctuating demands of bar work in a loud and busy environment.

Shop Assistant and Cashier

St Barnabas Hospice, Wragby
Lincoln
01.2015 - 07.2015
  • Using the card machine to make transactions and working on the till regularly
  • Cleaning and tidying the store to keep everything in its place and to look appealing to the customer
  • Help customers to find items and to give them alternatives if a specific item was unavailable
  • Inform customers of the various services that the hospice offered.

Education

Bachelor of Arts - Fashion

DeMontfort University
09.2018

DeMontfortGautbyAlevels -

The Priory Lincoln LSST
Lincoln
06.2018

GCSE -

Horncastle Grammar School
01.2018

Skills

  • Meticulous Attention to Detail
  • Resourceful
  • Strategic Planning
  • Performance Improvement
  • Understands Grammar
  • Business Correspondence
  • Travel Administration
  • Travel Coordination
  • Excel Spreadsheets
  • Professional and Mature
  • Social Media Knowledge
  • Customer Service-Oriented
  • Social Media Management
  • Report Analysis
  • Strong Work Ethic
  • Database Maintenance
  • Event Planning
  • Customer Friendly
  • Trip Planning
  • Multitasking and Organization
  • Project Management
  • Multi-Task Management
  • Accurate and Detailed
  • Microsoft Office Proficiency
  • Problem Resolving
  • Critical Thinker
  • Account Management
  • Business Development
  • Fast Learning
  • Spreadsheet Management
  • Administrative Support

Accomplishments

I am an extremely sporty individual; I have played for my country for 3 years in a row in Touch Rugby in the Junior Touch Championships in Europe and I have competed in every England Touch Association Nationals tournament since I was 14, playing for the Midlands Women's and Mixed Gender teams.

I passed my Grade 8 Musical Theatre certificate last summer with a Merit.

I was awarded a community award for the Young People Awards in Lincolnshire for my commitment in helping young girls and women get into Rugby Union within schools and the community. I was also awarded this due to my action within the This Girl Can campaign which is a campaign trying to encourage girls and women into sport and challenge any stigma attached to women taking part in more traditionally masculine sports.

At my previous role, I was able to take our Google review star status from 2.5 to a 4.2 with my outstanding customer service.

Timeline

Executive Assistant and PA

Usher Group
06.2023 - Current

Charity Fundraiser

Fusion LTD
01.2023 - 06.2023

Sales Executive

Moonglow
08.2022 - 12.2023

Customer Development Manager & PA to Senior CDM

Barbon Insurance
11.2018 - 08.2022

Retail/sales assistant

Tesco
06.2018 - 08.2018

Pot Washer and Font, House staff member

Fox and Hounds
09.2017 - 02.2018

Waitress/Bar Staff / staff member Nettleham

Lincoln Rugby Club
01.2016 - 09.2017

Waitress/Chef/Butcher/Farmhand

Minting Park Farm
10.2015 - 09.2020

Shop Assistant and Cashier

St Barnabas Hospice, Wragby
01.2015 - 07.2015

Bachelor of Arts - Fashion

DeMontfort University

DeMontfortGautbyAlevels -

The Priory Lincoln LSST

GCSE -

Horncastle Grammar School
ELOISE JAMES