Toll Transitions Defence
11.2024 - Current
Hi, I’m
Eloise Johnson
Fortitude Valley,QLD
Summary
have been working in the customer service industry for 1O+ years. In areas such as; An executive, a team senior and coach. As well as Hospitality and other business sectors. With an open mind and positive attitude, I am currently searching for the next place to embrace new challenges and gain valuable experiences in Australia to build my new life here.
Work History
Toll Transitions Defence
11.2024 - Current
Job overview
- Company Overview: Temp role
- Everyday systems used: Move Maestro, Genesys Cloud, Microsoft platforms such as Excel
- Outbound calls to defence members to ensure their posting moves are progressing as scheduled
- Creating escalations where necessary
- Sending emails & SMS
- Calling defence members with on the spot assistance when requested
- Raising deductions to providers when needed
- Temp role
Technology One
Receptionist
11.2024 - 11.2024
Job overview
- Ensuring colleagues in the business have resolutions or directions when necessary.
- Signing off and posting parcels.
- Answering calls and emails.
- Setting up conference rooms.
- Admin and data entry.
The Story Bridge Hotel
Wait Staff Member
11.2024 - 11.2024
Job overview
- Table service
- Taking cash and card payments
- Ensuring the shop floor is presentable at all times
- Face to face customer service
- Basic waitressing duties
Novati
Customer Service Coach
04.2021 - 09.2024
Job overview
- Company Overview: Reconomy Group
- Inbound & outbound calls
- Responding and creating emails to customers and suppliers
- Ensuring SLA was met as well as targets
- Raising orders for customers & creating purchase orders were sent to suppliers
- Using internal systems; TopDesk, The Hub &Topdesk.
- Quality assurance and feedback.
- One on one time with executives
- Weekly department huddles
- Providing training.
- Working closely with new starters & signing off probations
- Using excel and share point
- Ensuring team is meeting targets.
- Daily team huddle; boosting staff morale, giving and receiving updates.
Aldi
Store Assistant
07.2019 - 04.2021
Job overview
- Stock control.
- Click & collect; ensuring shops were completed and dropped in correct time frames.
- In charge of the middle isle products.
- Handling of cash.
Education
Magnus c of E SchoolNewark, Nottinghamshire
GSCE qualifications
Skills
- Sales initiatives
- Microsoft 365
- Problem solving
- Able to work independently or as a team
- Fast learner
- Verbal/written communication
- Hard working
Certification
Mental Health First Aider, Level 2, 01/01/20
Timeline
Receptionist
Technology One
11.2024 - 11.2024
Wait Staff Member
The Story Bridge Hotel
11.2024 - 11.2024
Customer Service Coach
Novati
04.2021 - 09.2024
Store Assistant
Aldi
07.2019 - 04.2021
Magnus c of E School
GSCE qualifications
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