Eloise Makiol
Yeronga,Queensland
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on providing top quality customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dental Assistant/Front Desk Receptionist
Yeronga Smile Dental
Brisbane, Queensland
02.2024 - Current
- Sterilised instruments according to established guidelines and protocols.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Maintained a neat, clean and organised environment throughout the office.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Ensured compliance with infection control policies and procedures.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Kept accurate records of dental treatments provided for each patient's visit.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Conducted routine maintenance of equipment used in dentistry operations.
- Sanitised equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Explained dental services and payment plans to help patients make informed decisions.
- Educated patients on techniques to optimise oral hygiene, control plaque and protect teeth and gums.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Utilised automated washers to sterilize instruments and prevent cross-infection between patients.
- Checked with participants throughout procedures to help alleviate anxiety.
- Selected and prepared tools used for procedures by sanitising and arranging.
- Responded to customer inquiries via phone, email, and in person.
Salesperson
Peter Sheppard Footwear
Brisbane CBD, Queensland
05.2023 - Current
- Responsibilities included: Greeting customers, stocktake of shoes, unpacking and sorting new shipments, measuring and fitting customers for shoes, sales, organising and packing online orders, banking, taking phone orders, general cleaning/ tidying of shelves.
Dental Assistant/Receptionist
Scott Makiol Biodentistry
Brisbane, Queensland
01.2017 - 11.2023
- Responsibilities include: assisting the denist with procedures chairside incl. preventative care appointments, restorations, root canal (1st and 2nd stage), crown preparation and inserts, whitening trays, veneer preparation and insert, bridge preparation and insert, extractions, periodontal cleaning,
- Conducted routine maintenance of equipment used in dentistry operations.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Other responsibilities include: sterilising medical equipment, filing, scheduling of appointments, processing transactions - incl. Hicaps, traditional dental X-Ray development, stock monitoring, cleaning and sterilising and preparing treatment rooms, general cleaning of practice.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Casual Hospitality Work
- Responsibilities included: Clearing and cleaning glasses, waitressing (carrying food and drink platers), clearing rubbish, assisting bartender.
All Rounder
Washed for Cars Moorooka
- Responsibilities include: Greeting customers and assisting with payment procedure, first aid officer, assisting customers to load their cars onto the conveyor belt, cleaning equipment in detailing bays/ office/ toilets and communal spaces, stock take of vending machines, maintaining cleanliness of entire site, maintaining gardens, assisting customers with enquires and escalating to manager where appropriate.
Nanny
- Responsibilities include: pick up and drop off from school, bed and bath time, meal preparation, light housework (dishes, laundry, general tidy up), liaise with schools, extracurricular activities.
Livestock Administrator/All Rounder
Lillyvale Feedlot
- Responsibilities included: Receiving new cattle and relevant documentation to the feedlot, liaise with livestock manager regarding cattle movements, arrive cattle onto into StockaID and FY3000 (computer programs), send arrival reports to custom feeders, reconcile cattle on StockaID and FY3000 once inducted into the feedlot, create documentation to exit cattle, exit cattle out of StockaID and FY3000, input carcass data from abbatoirs into StockaID and FY3000, send exit reports to custom feeders, send weekly reports to custom feeders, reconclise billing and send off invoices to custom feeders, liaise with custom feeders regarding their cattle (arriving, feeding and exiting), collecting and distributing mail, training new employees, weighing cattle and commodity trucks on the weighbridge, updating cattle and commodity spreadsheets, collating and updating instruction manual, sending weekly commodity reports to vendors, liaising with commodity vendors and feedmill operator regarding commodity orders, liaising with director regarding pricing of cattle and rations, end of month reconciliation, receiving and inputting of drugs for cattle into the computer, weekly and end of month stocktake of drugs, general tidying and organising of the office space, opening and closing of the office, greeting and directing visitors, ordering of various supplies for all areas of the feedlot as needed, updating and keeping records of each animal on the feedlot, maintaining quality assurance.
Education
Full Spectrum Doula -
Doula Training International
Online12-2023
Certified Hypnobirthing Practitioner -
Hypnobirthing Australia
10.2021
Queensland Certificate of Education -
St Margaret's Anglican Girls School
12.2016
Bachelor of Nursing/ Bachelor of Midwifery -
The University of Queensland
Skills
- Excellent people skills
- Ability to communicate effectively in English
- Diligent
- Problem-Solving Skills
- Polite
- Enthusiastic and passionate
- Excellent at working as a part of a team
- Sufficient computer skills
- Infection Control Procedures
- First Aid Training
- Four-Handed Procedures
- Chairside Assistance
- Customer Needs Assessment
- Payment Processing
- Product Sales
- Inventory Control
- Stocking and Receiving
- Product Recommendations
- Reliable and Punctual
- Professional Demeanor
- POS System Operation
- Customer Service
Certification
- CPR
- First Aid
- Blue Card
- QLD Police Check
References
- Sandra Bingham, Scott Makiol Biodentistry, Receptionist, 0411 027 491
- Simone Kross, Peter Sheppard Footwear, Store Manager, 0427 931 891
- Gem Paterson, Lillyvale Feedlot, Human Resources, 0435 384 861
Volunteer Experience
Pay A Sack Forward - Packing oral hygiene packs for the homeless
Affiliations
- New runner!
- Arts
- Meditation and self development
Timeline
Dental Assistant/Front Desk Receptionist
Yeronga Smile Dental
02.2024 - Current
Salesperson
Peter Sheppard Footwear
05.2023 - Current
Dental Assistant/Receptionist
Scott Makiol Biodentistry
01.2017 - 11.2023
Casual Hospitality Work
All Rounder
Washed for Cars Moorooka
Nanny
Livestock Administrator/All Rounder
Lillyvale Feedlot
Full Spectrum Doula -
Doula Training International
Certified Hypnobirthing Practitioner -
Hypnobirthing Australia
Queensland Certificate of Education -
St Margaret's Anglican Girls School
Bachelor of Nursing/ Bachelor of Midwifery -
The University of Queensland
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