Eloise Ogilvie
Dardanup ,Australia
Summary
Dynamic and dependable team member with a proven track record in retail, customer service, and hands-on tasks. Recognized for exceptional communication skills, meticulous attention to detail, and a consistently friendly demeanor. Eager to contribute a strong work ethic and positive energy to a new team environment. Committed to effectively supporting organizational success and helping the company achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cake Decorator and Shop Assistant
The Cheesecake Shop
Bunbury, Western Australia
06.2022 - Current
- Complete customized cake orders for customers over telephone and in person.
- Professional, friendly and enthusiastic interactions with customers over the counter.
- Adapted quickly to changing requests from customers regarding design modifications or additions.
- Adhered to strict timelines while producing multiple decorated cakes simultaneously under pressure.
- Maintained high store presentation standards through efficient stock replenishment, merchandising, and display organisation
- Applied strong organisational skills when managing multiple tasks at once during busy periods.
- Decorated baked goods, such as cakes and cupcakes.
- Delivered outstanding customer service by assisting with product selection, answering queries and provided tailored recommendations
House and Pet Sitter
Self Employed
Bunbury, WA
05.2024 - Current
Work Experience
Bunbury Flower Place
Bunbury, Western Australia
10.2021 - 12.2021
- Delivered friendly, patient, and personalised service to customers, ensuring repeat business and positive word-of-mouth
- Developed strong organizational and time management skills by completing multiple tasks simultaneously.
- Performed daily maintenance tasks such as watering plants and cleaning vases.
- Cut, conditioned and cleaned flowers and foliage for storage.
- Cut flowers to set up aesthetically pleasing floral displays within store.
Work Experience
Gems Prep School
Bunbury, Western Australia
08.2021 - 10.2021
- Assisted lead teacher with snack time, arts and crafts, and putting children down for naps.
- Provided safe and nurturing environment for children of all ages.
- Assisted with meal preparation, feeding, and clean up for toddlers.
- Organized small groups of children while transitioning to and from outdoor play.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
Education
ShedWorks Program -
Bunbury Senior High School
Bunbury11.2022
Skills
- Proper Storage Procedures
- Visual Merchandising
- Problem solving
- Retail Sales
- Time Management
- Customer Assistance
- Teamwork and Collaboration
Certification
- Certificate II in Leadership
- Level 1 Barista Course
- First Aid Certificate
References
Shana Staite, Cake Decorator
Ph: 0431 461 405 Email: adamshanastaite@gmail.com
Timeline
House and Pet Sitter
Self Employed
05.2024 - Current
Cake Decorator and Shop Assistant
The Cheesecake Shop
06.2022 - Current
Work Experience
Bunbury Flower Place
10.2021 - 12.2021
Work Experience
Gems Prep School
08.2021 - 10.2021
ShedWorks Program -
Bunbury Senior High School