Eloise Passey

Served as the lead booking coordinator for the Outpatient Chest Medicine service, managing the diaries of seventeen consultants and nurses in a demanding environment

• Provided friendly, efficient administrative support to maintain high patient care standards.
• Liaised with patients and internal departments for seamless coordination in a complex medical setting.
• Identified areas needing improvement within the clinic's systems and processes then developed plans of action accordingly.
• Managed daily tasks including emails, calls, report compilation, and patient referrals.
• Demonstrated excellent written and verbal communication skills.
• Coordinated patient flow through scheduling appointments and managing wait times.
• Exercised sound judgment, consulting clinical expertise when necessary.
• Contributed to quality improvement initiatives focused on enhancing patient outcomes and improving internal systems and processes for greater service efficiency.
• Adhered to NHS code of conduct and Data Protection Act.
• Proficient in NHS database systems and Microsoft Office Suite.
• Created reports highlighting data related to waiting times and specified care.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Supported team members in meeting deadlines and adapting to schedule changes.
• Collaborated closely with the Inpatient Department to facilitate efficient transitions into Outpatient clinics.
• Worked effectively in team environments to make the service more productive.
• Organised meetings, ensuring effective scheduling and communication.
• Engaged with patients empathetically, maintaining confidentiality of medical information and addressing interactions with sensitivity and care.
• Facilitated communication between clinicians, patients, and other healthcare professionals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Managed the store as the sole key holder, handling admin tasks, customer communication, and staff training, while ensuring excellent customer service and care

Provided excellent customer service, developed strategies to improve service quality and sales, managed daily administrative tasks and oversaw shift leadership responsibilities

Maintained excellent customer service, organized the warehouse and supervised stock, managed customer complaints, and efficiently handled multiple tasks in a fast-paced environment