Eloise Reeve
Great Bookham,Surrey
Summary
Well-organized professional equipped with varied experiences in a selection of different roles. Driven to increase overall efficiency, taking on multiple simultaneous tasks with excellent time management abilities and a resourceful approach.
Overview
4
4
years of professional experience
Work History
Bar Staff Member
The Anchor
09.2022 - 02.2024
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts and ensuring that seating and bar areas were clean and well stocked for the following day
- Collaborated with team members to ensure smooth service during peak hours.
- Served high customer volumes during special events, nights, and weekends.
Bar Staff Member
Effingham Golf Club
05.2021 - 08.2022
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Consistently exceeded management's performance expectations while adhering to company policies and procedures.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Contributed to the golf club's positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Improved workflow efficiency by maintaining a well-organized work station with necessary supplies and equipment.
NHS Test and Trace Call Operator
Interact CC
05.2020 - 08.2020
- Handled calls to individuals who had tested positive, or been in contact with a positive case of COVID-19 during the pandemic.
- Provided individuals with resources to aid them during isolation periods and implemented assistance where required.
- Kept record of statistics and infection rates to advise contacted individuals effectively and appropriately..
- Achieved high levels of customer satisfaction through empathetic problem-solving and clear communication.
- Directed incoming calls to internal personnel and departments, routing them to the best-qualified department.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Collected personal information from individuals to provide accurate advice and available resources.
Labourer
Michael Reeve Landscaping And Fencing
03.2020 - 05.2020
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Loaded and unloaded materials onto trucks and trailers.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Mixed and poured concrete for variety of projects.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills
Education
Bachelor of Arts - Music
Academy Of Contemporary Music
Guildford, Surrey09.2022
High School Diploma -
John Paul College
Frankston, VIC11.2019
Skills
- Issue Resolution
- Communication
- Customer Service
- Responsible Serving
- Teamwork and Professionalism
- Professional Appearance
- Highly reliable
- Telephone Etiquette
- Service-oriented mindset
- Staff Training
- Outgoing Personality
- Honest and Dependable
Timeline
Bar Staff Member
The Anchor
09.2022 - 02.2024
Bar Staff Member
Effingham Golf Club
05.2021 - 08.2022
NHS Test and Trace Call Operator
Interact CC
05.2020 - 08.2020
Labourer
Michael Reeve Landscaping And Fencing
03.2020 - 05.2020
Bachelor of Arts - Music
Academy Of Contemporary Music
High School Diploma -
John Paul College
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