Eloise Reeve
Rosebud Saw Service
Frankston
6
years of professional experience
Customer service and administration professional with extensive experience delivering high-quality service across retail, office administration, hospitality and sales environments. Skilled at managing high volumes of customer enquiries through face-to-face, telephone and digital communication channels while maintaining professionalism, empathy and attention to detail.
Experienced using CRM systems, processing customer transactions, maintaining accurate records and working collaboratively to achieve positive customer outcomes. Passionate about providing exceptional service and building positive relationships within the local community.
Work History
Sales Assistant
3 Months- Provided friendly, professional customer service to trade customers and public in busy retail environment, enhancing customer satisfaction and loyalty
- Responded to customer enquiries both in person and over the telephone, providing accurate product advice and practical solutions.
- Processed customer payments accurately using cash and EFTPOS while maintaining excellent customer service during busy periods.
- Assisted customers with product selection, pricing, stock availability and order enquiries.
- Used internal computer systems to process transactions and maintain accurate customer records.
- Worked closely with workshop staff to coordinate customer orders and provide timely updates.
- Assisted with stock replenishment, merchandising and maintaining an organised retail environment.
- Balanced multiple customer enquiries simultaneously while maintaining a calm and professional approach.
Sales Administration Assistant
1 Year 7 Months- Assisted a busy sales team by managing administrative tasks for a leading manufacturer of municipal vehicles and equipment.
- Responded to customer enquiries via telephone, email and online meetings, providing accurate information and timely resolutions.
- Prepared quotations, processed sales orders and maintained supporting documentation with a high level of accuracy.
- Maintained CRM and corporate databases, ensuring customer information remained accurate and up to date.
- Coordinated communication between sales, production, logistics and finance teams to ensure seamless order processing.
- Monitored order progress, followed up on customer requests and ensured deadlines were consistently met.
- Developed strong organisational skills while managing multiple priorities in a fast-paced office environment.
Dog Walker and House Sitter
2 Years 1 Month- Managed walking schedules for multiple clients, ensuring timely and reliable service.
- Maintained detailed records of each dog's behaviour and health during walks to inform owners and followed detailed client instructions.
- Built trusted relationships with clients through reliability and excellent customer service.
- Demonstrated strong organisation, time management and problem-solving skills while working independently.
- Mentored fellow dog walkers on best practices for handling various breeds and temperaments.
Bar Staff Member
1 Year 9 Months- Provided attentive customer service in high-volume bar, enhancing guest satisfaction.
- Processed customer payments accurately using POS systems and cash handling procedures.
- Responded efficiently to customer requests and resolved issues professionally.
- Worked collaboratively within a large team during peak trading hours.
- Maintained high standards of organisation, cleanliness and customer care
Bar Staff Member & Waitress
1 Year 3 Months- Delivered exceptional customer service at club dining, weddings, and private functions to enhance guest experiences.
- Coordinated closely with kitchen and bar teams to deliver seamless service.
- Frequently took responsibility for the smooth operation of functions and acted as a key point of contact.
- Managed multiple customer requests while maintaining professionalism under pressure.
- Responsible for opening and closing duties, end of day processes and frequently trusted to operate within the venue without supervision.
NHS Test and Trace Call Handler
5 Months- Handled a high volume of inbound and outbound telephone enquiries.
- Communicated clearly and empathetically with members of the public, providing guidance and advice during the COVID-19 Pandemic.
- Recorded confidential information accurately using internal government systems.
- Followed strict procedures while adapting to frequently changing guidance.
- Achieved high standards of accuracy, professionalism and customer service.
Education
Bachelor of Arts - Music Performance
Skills
CRM & database management
Sales order processing
Data accuracy
Customer inquiries
Cash handling
Computer system proficiency
Attention to detail
Goal-oriented
Teamwork
Relationship building
Customer service
Communication skills
Timeline
Sales Assistant
Rosebud Saw Service
04.2026 - 07.2026Read More
Sales Administration Assistant
Bucher Municipal
06.2024 - 01.2026Read More
Dog Walker and House Sitter
Self-Employed
12.2023 - 01.2026Read More
Bar Staff Member
The Anchor Pub
09.2022 - 06.2024Read More
Bar Staff Member & Waitress
Effingham Golf Club
05.2021 - 08.2022Read More
NHS Test and Trace Call Handler
Interact CC
03.2020 - 08.2020Read More
Academy of Contemporary Music
Bachelor of Arts from Music Performance
Read More