Eloise Reid
Mortlake,NSW
Summary
Compassionate and highly motivated final year nursing student, enthusiastic in delivering high-quality care. Eager to further develop clinical knowledge and practical experience. Achieved over 8 years of experience in customer service roles, specifically baby goods retailers, demonstrating excellent communication, team work and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Floor Supervisor
Baby Bunting
02.2022 - Current
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built rapport with customers through empathetic listening and understanding their needs or desires.
- Mentored junior staff members, improving overall team productivity.
- Ensured compliance with company policies and procedures, maintaining safety.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
Community Care Worker
HammondCare
09.2021 - 03.2022
- Enhanced client well-being by maintaining dignity, independence and providing person-centred care.
- Delivered high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance.
- Collaborated with client, family members and colleagues through effective communication skills.
- Ensured safe environment for clients by addressing hazards and maintaining clean living spaces.
- Requested as client's regular carer.
- Observed, monitored and recorded clients' physical and emotional well-being to report changes to case managers.
Retail Sales Assistant
Babies R Us
07.2016 - 08.2018
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organized store environment for inviting shopping experience for customers.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Education
Bachelor of Nursing - Nursing
Western Sydney University
Sydney, NSW12.2024
HSC -
Georges River Grammar
Georges Hall11.2018
Skills
- Strong oral and written communication skills
- Exceptional teamwork
- Active listening
- Compassionate and empathetic
- Critical thinking and problem-solving abilities
- Organised and effective time-management
- Desire to learn and develop professionally
- Established clinical knowledge and skills
- Extensive knowledge of baby goods
Clinical Experience
- Prince of Wales Hospital - PB 6 Aged Care
- St George Hospital - 6West Rehabilitation
- IRT Kirrawee - RACF
- Sutherland Hospital - Operating Theatre
- Sydney/Sydney Eye Hospital - Emergency Department
- Royal Prince Alfred Hospital - ICU Green
Timeline
Floor Supervisor
Baby Bunting
02.2022 - Current
Community Care Worker
HammondCare
09.2021 - 03.2022
Retail Sales Assistant
Babies R Us
07.2016 - 08.2018
Bachelor of Nursing - Nursing
Western Sydney University
HSC -
Georges River Grammar
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