Eloise Spencer
Brisbane,QLD
Overview
4
4
years of professional experience
Work History
Medical Liability Case Manager
Australian Veteran Health Services
07.2022 - Current
- Extract and interpret key medical information and diagnostic reports from Veteran records to write initial liability medical reports.
- Collaborate with managing doctors to ensure efficient patient care and timely turnover of medical reports to be submitted to DVA.
- Conduct quality assurance on claims clerks' medical reports to ensure appropriate use of medical terminology and precise alignment with DVA SOP criteria for service-related conditions.
- Manage the organisation and allocation of veteran medical files and progress of claims, while coordinating with veterans for additional information as needed.
- Foster efficient communication to update veterans on their claim statuses and provide general support as they transition from military life to civilian life.
Underwriting Administrative Assistant
Woodina Underwriting Agency
01.2021 - 07.2022
- Developed an in-depth understanding of insurance risk in industries including medical, engineering, construction, real estate and finance.
- Reviewed applications for insurance coverage to assist in evaluating, classifying, and rating each risk to determine acceptability, coverage, and pricing;
- Assisted in office management and training of new employees;
- Monitored the underwriting admin teams' performance and provided support to achieve personal and business goals.
Medical Receptionist
Yarra Medical
03.2020 - 07.2020
- General medical receptionist tasks such as scheduled appointments and verified patient information and recorded medical history.
- Maintained complete records by recording patient examination, treatments and tests results including medical records and insurance.
- General assistance of healthcare professionals.
Legal Secretary
Piper Alderman Lawyers
03.2019 - 12.2019
- Worked as a legal secretary in the property division, assisting one partner, two solicitors, two special counsels and a lawyer.
Education
Bachelor of Biomedical Science/Bachelor of Busines -
Queensland University of Technology
Brisbane11.2023
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology
Melbourne, VIC2019
Bachelor of Biomedical Science/Bachelor of Science -
University of Queensland
Brisbane, QLD2017
High School Diploma -
Somerville House
South Brisbane, QLD11.2016
Languages
French
Professional Working
Timeline
Medical Liability Case Manager
Australian Veteran Health Services
07.2022 - Current
Underwriting Administrative Assistant
Woodina Underwriting Agency
01.2021 - 07.2022
Medical Receptionist
Yarra Medical
03.2020 - 07.2020
Legal Secretary
Piper Alderman Lawyers
03.2019 - 12.2019
Bachelor of Biomedical Science/Bachelor of Busines -
Queensland University of Technology
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology
Bachelor of Biomedical Science/Bachelor of Science -
University of Queensland
High School Diploma -
Somerville House
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