Eloise Spencer
Brisbane,QLD
Overview
4
4
years of professional experience
Work History
Medical Liability Case Manager
Australian Veteran Health Services
Springfield, QLD
07.2022 - Current
- Extract and interpret key medical information and diagnostic reports from Veteran records to write initial liability medical reports.
- Collaborate with managing doctors to ensure efficient patient care and timely turnover of medical reports to be submitted to DVA.
- Conduct quality assurance on claims clerks' medical reports to ensure appropriate use of medical terminology and precise alignment with DVA SOP criteria for service-related conditions.
- Manage the organisation and allocation of veteran medical files and progress of claims, while coordinating with veterans for additional information as needed.
- Foster efficient communication to update veterans on their claim statuses and provide general support as they transition from military life to civilian life.
Underwriting Administrative Assistant
Woodina Underwriting Agency
Brisbane, QLD
01.2021 - 07.2022
- Developed an in-depth understanding of insurance risk in industries including medical, engineering, construction, real estate and finance.
- Reviewed applications for insurance coverage to assist in evaluating, classifying, and rating each risk to determine acceptability, coverage, and pricing;
- Assisted in office management and training of new employees;
- Monitored the underwriting admin teams' performance and provided support to achieve personal and business goals.
Medical Receptionist
Yarra Medical
Melbourne, VIC
03.2020 - 07.2020
- General medical receptionist tasks such as scheduled appointments and verified patient information and recorded medical history.
- Maintained complete records by recording patient examination, treatments and tests results including medical records and insurance.
- General assistance of healthcare professionals.
Legal Secretary
Piper Alderman Lawyers
Brisbane, QLD
03.2019 - 12.2019
- Worked as a legal secretary in the property division, assisting one partner, two solicitors, two special counsels and a lawyer.
Education
Bachelor of Biomedical Science/Bachelor of Busines -
Queensland University of Technology
Brisbane11.2023
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology
Melbourne, VIC2019
Bachelor of Biomedical Science/Bachelor of Science -
University of Queensland
Brisbane, QLD2017
High School Diploma -
Somerville House
South Brisbane, QLD11.2016
Languages
French
Professional Working
Timeline
Medical Liability Case Manager
Australian Veteran Health Services
07.2022 - Current
Underwriting Administrative Assistant
Woodina Underwriting Agency
01.2021 - 07.2022
Medical Receptionist
Yarra Medical
03.2020 - 07.2020
Legal Secretary
Piper Alderman Lawyers
03.2019 - 12.2019
Bachelor of Biomedical Science/Bachelor of Busines -
Queensland University of Technology
Bachelor of Business (Management) -
Royal Melbourne Institute of Technology
Bachelor of Biomedical Science/Bachelor of Science -
University of Queensland
High School Diploma -
Somerville House