Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELONA BETLIORJA

WOLLSTONECRAFT

Summary

Ambitious and committed professional with years of experience working in a client focused environment. Possesses excellent interpersonal and communication skills with the ability to communicate confidently and concisely at all levels. Energetic and result driven individual who thrives under pressure with proven record at building trust and relations and providing a tailored service to meet individual needs. Currently seeking a new and exciting career in a fast paced environment to apply and expand my skillset.

Overview

23
23
years of professional experience

Work History

Admin assistant

James Milson Village
07.2020 - Current
  • Providing admin assistance to IT, payroll, clinical managers and marketing department
  • Migrating data as they moved to a new HR and payroll system
  • Assisting in designing and issuing employment contract
  • Assisting with rostering and amending hours, uploading staff files to personal account and updated to maintain accuracy.
  • Assisting with designing new marketing material, changing templates for the new center they have purchased
  • This is a very busy role, which requires multitasking, working to deadlines and under pressure, adapting to different roles as I took on more projects and working with different teams to meet deadlines
  • During COVID, we had to adhere to strict guidelines and compliance as advised by NSW health for visitors, staff, and residents.
  • Covering reception: managing 2 inboxes, answering and routing calls, managing diaries and booking rooms, managing mail and faxes, developed and implemented new processes to improve efficiency and accuracy, updated CRM and various databases.

Intake Support Worker

Wesley Mission
11.2021 - 01.2024
  • Being part of a start up team in setting up a government funded pilot programme, Escaping Violence Payment which offers financial assistance and confidential support for individuals affected by domestic violence
  • Mapping out and expanding operational processes and assisting in growing all aspects of current and future services by developing, implementing, and documenting existing methods of operation for new staff
  • Remaining adaptable and resilient throughout the process as different areas of the business were growing and gaining experience in different areas, such as intake support worker and assisting with intake and assessment, case work, call centre and prioritising cases on the backlog project according to risk assessment and managing risk accordingly
  • This required excellent communications skills, problem solving, commitment and critical thinking
  • I had to demonstrated high level of discretion and sensitivity when dealing with clients and agencies adhering to policies and procedure along with managing the sharing of information, data collection and reporting in accordance with program, legislative and regulatory requirements
  • Building rapport and relationships with clients and external agencies was crucial and providing a multidisciplinary approach to targeting domestic violence and helping clients rebuild their lives
  • Recommending other services available and implementing and following up on cases.
  • Assisting with approvals when managers were away. Verifying documents submitted, approving applications and payments, $150,000 a day.

British American Tobacco
07.2010 - 06.2020
  • Three week assignment data entry role
  • Assisting HR and payroll with migrating data into a new system, ensuring sensitive data is up to date, accurate and transferred in the correct format
  • This included personal and financial data as well as annual leave
  • Attention to detail, accuracy and speed was crucial.

Patient Service Representative

Ingleburn Medical Centre
05.2020 - 05.2020
  • Assisting medical center with COVID 19 pandemic period
  • Answering questions and screening patients as well as offering telehealth consultations and information on available clinics to get tested
  • Assisting the nurses and doctors with admin tasks, ensuring medical equipments were sanitised on regular basis to provide a clean and safe environment.

medical secretary

InnerWestENT
04.2001 - 03.2020
  • Offered a 6 month contract however due to COVID clinic had to close
  • Covering admin and helping Dr Kapila run a virtual clinic as per government guidelines
  • Helping book telehealth appointment, liaising with hospitals and other clinics to chase on reports, graphs and scans and setting up to view them online – as per government guidelines
  • Taking payment, scanning documents, taking messages, chasing up referrals and dealing with e-mail enquiries from patients, other clinics and GP’s
  • Filing documents in correct files, updating patients and doctor details and keeping records up to date
  • Learning and navigating between systems from two separate clinics and ensuring patients record is in the right clinical software
  • Reassuring patients, checking symptoms and liaising with doctor to establish next point of action.

Receptionist

Coca – Cola Amatil
03.2020 - 03.2020
  • Covering reception (annual leave)
  • Meeting and greeting key clients, stakeholders and board members
  • Issuing visitor passes and providing strict security guidelines
  • Booking meeting rooms, car parking, couriers
  • Responding to enquiries via e-mail and telephone.

Nu Sales and Marketing – Sales representative

01.2020 - 02.2020
  • Direct sales promotion working with a number of different clients promoting different brands via a number of channels
  • Interacting with customers, building rapport and demonstrating products
  • Given a number of targets on stops, closes and sales; KPI driven.

BIS recruitment
11.2019 - 11.2019
  • Working in a variety of office and customer service roles as a receptionist, team assistant, customer service – call centre, admin assistant and recruitment agency
  • This was across a number of different sectors, from private investment companies, charities, London Zoo, technology etc
  • The exposure to different industries provided the opportunity to gain valuable transferable skills and experience across different industries as well as build relationships and expand my professional network
  • Temping also meant adapting quickly to new working environments.

InterQuest Group
04.2019 - 07.2019
  • Working in a busy temp desk assisting the recruitment consultants covering marketing, IT and finance sector
  • Seeking new job vacancies from existing clients and potential new clients
  • Writing job adverts and posting them in relevant job boards and across a range of other channels
  • Sifting through, reviewing and shortlisting CV’s to identify suitable candidate and match them to a suitable live role
  • Updating database with job requirements and candidate availability to ensure the database is up to date
  • Conducting first hand telephone and face to face interviews prior to sending off CV’s to client
  • Obtaining correct and update documents to meet the legal requirements -Undertaking daily business development, researching company vacancies and liaising with different companies to see how we can assist in their recruitment needs
  • Attending networking events to build new relationships with new clients and candidates.

HR Administrator/Team assistant

BB LTD
11.2018 - 04.2019
  • Working in a busy environment providing full administrative duties such as filing, answering phones, managing diaries, scheduling appointments
  • Involved in marketing of the business, attending networking events and building relationships with clients
  • Assisting in writing and posting job adverts in relevant job boards, screening CV’s, scheduling interviews, checking documents to ensure they have full working rights as well as chasing up employee references
  • Also assisted HR manager with induction days and welcome packs as well as completing contracts for employees
  • I also managed stock, ordered supplies as well as arranging staff meetings and induction and training.

Travelled South America For Self Development

06.2018 - 11.2018

Police Officer

Metropolitan Police Service
10.2012 - 06.2018
  • Working in a variety of roles such as front line response, CID office, Neighbourhood Policing Team, Taskforce etc
  • Maintaining professional standards and providing a high-quality service
  • Providing a rapid response as the first responded on scene to a number of life threatening and emergency situations from the public to meet time schedule, taking the lead and using critical thinking and sound judgement under pressure to meet the changing needs of the public
  • Communicating effectively with people at all levels within and outside the organisation and diverse range of members of the public to identify their needs
  • Analysing and processing the information provided and providing effective and prompt solutions to meet their needs
  • Managing an extensive caseload, prioritising them according to needs and progressing them rapidly in a timely manner to meet time schedule
  • Recording information accurately in a busy environment, inputting them into the correct database and updating them regularly, ensuring information is kept confidential and in line with data protection act
  • Interviewing victims face to face and over the phone, taking statements to get an accurate picture of suspect profile, to provide a lead in locating the suspect
  • Keeping victim up to date with the investigation and supporting them throughout the process
  • Conducting investigations to locate wanted offenders as well as missing people
  • Utilising a range of intelligence systems and sources including social media, placing adverts of a suspect or incident in order to gather information in relation to the crime
  • Conducting background and criminal checks, using various systems to verify facts and ensure correct documentation is provided
  • Networking with a range of external agencies, building a rapport to gather information, listening and identifying their needs, working in partnership to respond to their needs, building trust and confidence in the organisation
  • Keeping regular contact with external agencies, even hard to reach groups attending community meetings or conducting regular phone calls to maintain good relations -Attending recruitment days to promote the Metropolitan Police Service and speak to potential joiners about our experience, life in the police and the benefits -Mentoring and training new officers and providing professional support ensuring they follow correct procedures and enforcing compliance
  • General admin duties, e-mails, calling, photocopying, printing, faxing etc.

Brand Ambassador

HP
06.2009 - 10.2011
  • Representing a variety of brands such as, computers, Virgin Media, SONOs musical system in a positive light, engaging with customers, providing information to increase brand awareness and drive sales
  • Maintaining a positive company image by efficiently interacting with consumers and hitting targets.

Teaching Assistant

Wimborne Junior School
02.2009 - 10.2009
  • Planning, delivering and evaluating teaching and learning activities and delivering lessons -Working with small groups, supporting them on the completion of allocated tasks -Working with individuals with special needs or behaviour problems in providing support as well as observing and monitoring their behaviour and wellbeing
  • Helping young people to acquire and develop study skills and help raise their self-esteem, motivation, confidence, level of attainment and aspiration
  • Providing a positive role model and working with other teachers and supporting staff in achieving lesson and school objectives.

Admin Assistant

K &K brothers
06.2008 - 10.2009

Library Assistant

Enfield Library
09.2007 - 09.2008

Education

BSc (Hons) - Criminology and Forensic Studies

University of Portsmouth
2011

Sir George Monoux
London
06.2007

9 GCSE’s A-C -

White Hart Lane School
London
06.2005

Skills

  • Communication and listening skills
  • Working under pressure
  • Negotiating
  • Problem solving and decision making
  • Critical thinking and time management
  • Organisational skills
  • Interviewing
  • Resilient

Timeline

Intake Support Worker

Wesley Mission
11.2021 - 01.2024

Admin assistant

James Milson Village
07.2020 - Current

Patient Service Representative

Ingleburn Medical Centre
05.2020 - 05.2020

Receptionist

Coca – Cola Amatil
03.2020 - 03.2020

Nu Sales and Marketing – Sales representative

01.2020 - 02.2020

BIS recruitment
11.2019 - 11.2019

InterQuest Group
04.2019 - 07.2019

HR Administrator/Team assistant

BB LTD
11.2018 - 04.2019

Travelled South America For Self Development

06.2018 - 11.2018

Police Officer

Metropolitan Police Service
10.2012 - 06.2018

British American Tobacco
07.2010 - 06.2020

Brand Ambassador

HP
06.2009 - 10.2011

Teaching Assistant

Wimborne Junior School
02.2009 - 10.2009

Admin Assistant

K &K brothers
06.2008 - 10.2009

Library Assistant

Enfield Library
09.2007 - 09.2008

medical secretary

InnerWestENT
04.2001 - 03.2020

BSc (Hons) - Criminology and Forensic Studies

University of Portsmouth

Sir George Monoux

9 GCSE’s A-C -

White Hart Lane School

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