Elona Conlan

• Supported the overarching accreditation programme through administrative functions and developmental efforts.
• Cultivated relationships with higher education institutions and external stakeholders to encourage bioscience programme accreditation.
• Provided administrative support for Accreditation committees and working groups, including the AI working group, by compiling meeting minutes and agendas.
• Represented the Society on site visits to institutions both nationally and internationally (e.g., Ghana and the UAE), serving as a note-taker.
• Organised high-profile events to promote accreditation to universities, employers, and students.
• Successfully met all deliverables outlined in the RSB three-year business plan.
• Provided additional support to the Professional Registers and Training team as required.

• Managed membership coordination, handling inquiries, registrations, and renewals.
• Oversaw telephone duties, responding to customer queries and directing calls efficiently.
• Scheduled swimming lessons and gym classes, ensuring smooth operations and customer satisfaction.
• Successfully managed the café, balancing customer service, cash handling, and stock management.
• Demonstrated strong multitasking abilities by handling administrative duties while managing front-desk responsibilities.
• Developed key skills in organisation, planning, and time management through daily operational tasks.
• Provided excellent customer service, creating a welcoming environment for members and guests.

• Provided tutoring services in biology, chemistry, and geography.
• Conducted virtual tutoring sessions via Zoom for both local and international students.
• Established a successful tutor profile with a proven track record and positive recommendations.
• Leveraged recent exam experience to offer relevant and up-to-date guidance.
• Prioritised thorough preparation to ensure comprehensive and valuable lessons.

• Handled cash transactions and processed payments accurately and efficiently.
• Managed click-and-collect orders, ensuring timely processing and customer satisfaction.
• Sorted deliveries and maintained stock levels to support smooth store operations.
• Gained expertise in visual merchandising, strategically organising products to maximise sales.
• Developed strong problem-solving skills by addressing customer inquiries and providing tailored solutions.
• Enhanced communication and customer service skills through daily interactions with shoppers.
• Maintained a well-organised and visually appealing retail environment to improve the shopping experience.

• Delivered exceptional customer service in a fast-paced restaurant environment.
• Efficiently multitasked and managed time to handle multiple tables and customer requests.
• Provided room service alongside traditional waitressing duties, ensuring prompt and professional service.
• Developed strong problem-solving skills to address customer needs and enhance their dining experience.
• Gained experience in working under pressure while maintaining high service standards.
• Improved efficiency and effectiveness in service delivery, contributing to overall customer satisfaction.