Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Elora-Roze Langford

Ripley,QLD

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Aquarium Business Owner

Self Employed
Ripley, Queensland
02.2023 - Current
  • Regularly updated website content to align with current market trends.
  • Developed marketing strategies, including social media campaigns, to enhance business visibility.
  • Established strong vendor relationships to secure quality products at competitive prices.
  • Initiated cost-cutting measures without compromising product or service quality.
  • Scheduled maintenance activities for critical equipment to ensure operational efficiency.
  • Analyzed competitor pricing and offerings to maintain market competitiveness.
  • Investigated new technologies to improve organizational efficiency.
  • Implemented systems for tracking sales performance and analyzing data trends to increase profitability.

Customer Support Specialist

Probe CX (Outsourced by ATO)
Springfield, Queensland
07.2022 - 04.2023
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Maintained accurate records of customer interactions for future reference.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Developed effective working relationships with team members across multiple departments.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.

Education

Certificate 3 in Hospitality - Hospitality

Skilling for Work
Fortitude Valley, QLD
05-2023

Certificate II in Cookery - Cooking And Preparing Meals And Kitchen Safety

Ipswich State High School
Ipswich, QLD
12-2015

Food Technology

Ipswich State Highschool
Food Technology
12-2015

Certificate 3 in Disability And Aged Care - Currently completing Disability And Aged Care Cert

Aspire To Succeed
Caboolture, QLD

Skills

  • Verbal and written communication
  • Problem solving
  • Team collaboration
  • Data analysis
  • Customer relationship management
  • Equipment maintenance
  • Inventory management
  • Attention to detail
  • Issue resolution
  • Quality assurance
  • Work Planning and Prioritization
  • Strategic Decision-making
  • Records organization and management

Timeline

Aquarium Business Owner

Self Employed
02.2023 - Current

Customer Support Specialist

Probe CX (Outsourced by ATO)
07.2022 - 04.2023

Certificate 3 in Hospitality - Hospitality

Skilling for Work

Certificate II in Cookery - Cooking And Preparing Meals And Kitchen Safety

Ipswich State High School

Food Technology

Ipswich State Highschool

Certificate 3 in Disability And Aged Care - Currently completing Disability And Aged Care Cert

Aspire To Succeed

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Elora-Roze Langford