Elouise Gale
Elwood
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crisis Response and Brief Intervention Team Leader
Gender Equity West
06.2023 - Current
- Leading a team of 15 Specialist and Senior Specialist Family Violence Practitioners to administer the following program functions: Crisis Response case management, After Hours Crisis Response, No Wrong Door Policy (intake/assessment/internal and external referral), Housing Pathways support and Active Engagement.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Provision of supervision to line reports in adherence with the Gender Equity West Clinician supervision Framework.
- Consultation, review and allocation of crisis response and community case management referrals in line with the Case Management and Crisis Response practice guidelines
- Implementation of the Crisis Response Model (01/08/2024) of which key duties included working with partner-agencies to develop referral pathways, interface agreements and internal crisis case management practice guidelines
- Ongoing duties include the management and timely review of external interface agreements (TOD WMA/TOD WMA/Safe Steps), processes and timely problem-solving should concerns arise
- Establishing service agreements and maintaining relationships with providers of Emergency Accommodation and promptly responding to concerns faced by providers or staff safety
- Provision of rostered on-call manager responsibilities to provide24/7 consultation to After Hours Crisis Response and Refuge (high-security) Practitioners
Advanced Family Violence Practice Lead
Gender Equity West/The Orange Door BMA
10.2024 - 11.2024
- Provision of specialist family violence expertise, practice guidance and consultation to an integrated work workforce including Specialist Family Violence, Adults Using Violence, Child and Young Persons and Aboriginal and Torres Strait Islander Practitioners
- Identifying and implementing practice development opportunities to improve capability and integrated practice.
Advanced Family Violence Practice Lead
Gender Equity West/The Orange Door WMA
08.2024 - 09.2024
- Provision of specialist family violence expertise, practice guidance and consultation to an integrated work workforce including Specialist Family Violence, Adults Using Violence, Child and Young Persons and Aboriginal and Torres Strait Islander Practitioners
- Identifying and implementing practice development opportunities to improve capability and integrated practice.
Crisis Response and Brief Intervention Program Manager
Gender Equity West
05.2024 - 06.2024
- Provision of efficient and professional operational management, expert advice and leadership direction to the Crisis Response and Brief Intervention Team
- Line management of the Crisis Response and Brief intervention Leadership Team (inclusive of Team Leaders and Coordinators) including daily support, supervision and debriefing to supervisees in-line with Gender Equity West’s clinical supervision framework
- Ensuring a comprehensive understanding of the current legislative processes, practice frameworks and implementation of program manuals to support organisational compliance
- Ongoing evaluation and monitoring of data to inform adherence to compliance, standards, collaboration with external stakeholders to implement Memorandum of Understanding agreements (The Salvation Army and Melbourne City Mission).
Advanced Child Protection Practitioner (After Hours)
Department of Fairness, Families and Housing
07.2022 - 06.2023
- Conducting risk-assessments and triaging intake reports utilising the SAFER framework
- Urgent after-hours outreach within the community to complete face-to-face assessments, including assessment and serving of protective applications
- And administering legal paperwork
- Completing related court documents including affidavits and protective assessment reports
- Facilitating Bail Justice Hearings and completing related court documents, affidavits and protective assessments
- Assessment of appropriateness and entry to Secure Care Service and Out-Of-Home Care
- Ensuring collaborative practice with the broader service system inclusive of liaison with police to obtain safe custody warrants.
Senior Family Violence Practitioner
WAYSS/The Orange Door SMA
06.2021 - 07.2022
- Assessment and triage of L17 reports
- Conducting risk assessments and safety planning in line with the MARAM framework and ensuring acknowledgment of victim-survivor agency and strengths
- Implementing urgent risk mitigation strategies, inclusive of FVIO applications, Personal Safety Devices and the provision of crisis response emergency accommodation
- Liaising with the broader service system, inclusive of advocacy with Child Protection and Victoria Police
- Completing timely and appropriate referral to local family violence case management and/or identifying where victim-survivor needs can be met through alternative referral pathways
- Providing case direction and consultation to Specialist Family Violence Practitioners and performing higher-duties as Team Leader when required
Specialist Family Violence Practitioner (Rapid Response)
WAYSS
08.2020 - 06.2021
- Conducting daytime and after-hours urgent outreach to support women and children in emergency accommodation
- Provision of crisis-response case management (inclusive of obtaining FSP funding, ongoing psychoeducation and support to access therapeutic services, advocacy and support for victim-survivor to navigate the Magistrates Court for the purpose of Family Violence intervention Orders
- Responsibility to hold a full case-load and provision of case management as per the WAYSS case management guidelines
Community Services Support Worker
McArthur (Casual – Agency)
11.2019 - 08.2020
- Contract work at various Victorian Government and community service organisations, inclusive of ERMHA Complex Mental Health and Disability Services, Department of Justice Forensic Assessment Treatment Centre and Hurstbridge Residential Farm for Children and Young People.
Youth Residential Care Support Worker
CareChoice
10.2019 - 02.2020
- Caring for daily needs and providing a safe and nurturing environment for children placed in residential care services, ensuring support to reach developmental milestones and fostering confidence in life-skills to support the transition to independent living
- Completing appropriate referral to or reengaging young person/s with therapeutic or educational supports
- Administered medication as prescribed by healthcare providers, ensuring proper dosage and adherence to treatment plans.
- Maintained strict adherence to patient confidentiality guidelines, ensuring the protection of sensitive personal information.
- Maintained accurate records of patient progress, ensuring continuity of care across multidisciplinary teams.
Education
Diploma - Community Services
Swinburne University
Melbourne, VIC01.2019
Victorian Certificate of Education -
Centre of Adult Education
Melbourne, VIC01.2012
Certification
- Working with Children Employee Check
- First Aid
- Mental Health First Aid
Student Placements
October - December 2017
Department of Justice: Community Corrections Order Case Management Team
- Completed a 200-hour practical student placement. Duties involved observing case-management appointments, writing case notes, compiling client files, scheduling appointments and general administration tasks.
September - November 2018
Department of Health and Human Services: Child Protection Investigation Team
- Completed a 200-hour practical student placement. Duties involved observing interviews with parents and children, supervising contact visits between parents and children, transporting children to care arrangements, unannounced house visits to investigate claims, case notes and report writing.
Timeline
Advanced Family Violence Practice Lead
Gender Equity West/The Orange Door BMA
10.2024 - 11.2024
Advanced Family Violence Practice Lead
Gender Equity West/The Orange Door WMA
08.2024 - 09.2024
Crisis Response and Brief Intervention Program Manager
Gender Equity West
05.2024 - 06.2024
Crisis Response and Brief Intervention Team Leader
Gender Equity West
06.2023 - Current
Advanced Child Protection Practitioner (After Hours)
Department of Fairness, Families and Housing
07.2022 - 06.2023
Senior Family Violence Practitioner
WAYSS/The Orange Door SMA
06.2021 - 07.2022
Specialist Family Violence Practitioner (Rapid Response)
WAYSS
08.2020 - 06.2021
Community Services Support Worker
McArthur (Casual – Agency)
11.2019 - 08.2020
Youth Residential Care Support Worker
CareChoice
10.2019 - 02.2020
Diploma - Community Services
Swinburne University
Victorian Certificate of Education -
Centre of Adult Education
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