Summary
Overview
Work History
Education
Skills
Referances
Timeline
Generic

Elouise Isaacs

Perth,WA

Summary

I am a young Indigenous women who willing to get out my comfort zone, give anything a try to help benefit my knowledge and experience in the work force. I am a very reliable, quick learner, time efficient , responsible and welocming young women who will not let you down.

Overview

4
4
years of professional experience

Work History

Receptionist Administrator

Waalitj Hub
01.2023 - 04.2023
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Acted as first point of contact and set appointments for prospective clients.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Oversaw office equipment maintenance to support continuous and uninterrupted operations.

Contact Center

HSS
01.2021 - 09.2021
  • Created a positive work environment, fostering strong teamwork and agent engagement.
  • Supervised and tracked phone and email activity using various contact center applications and software tools.
  • Processed payroll for employees and reported payroll taxes for organization.
  • Prepared payroll by calculating pay, distributing checks, and maintaining payroll records.
  • Minimized wait times for customers by quickly adapting to fluctuations in order volume and prioritizing tasks accordingly.
  • Reduced average handling time with effective coaching and feedback sessions for agents.

Retail Worker

Reject Shop
11.2020 - 12.2020
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.

Assistant

HMF Legal
01.2019 - 12.2020
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.

Bayswater Waves

Bayswater Waves
02.2020 - 11.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Built strong relationships with clients through regular communication, follow-ups, and progress updates, fostering loyalty and trust.
  • Increased gym membership retention by fostering a positive and motivating workout environment.
  • Provided gym tours to new members and assessed individual needs.
  • Facilitated the onboarding process for new gym members by providing orientation sessions that covered facility usage rules and guidelines.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Childcare Provider

Beechboro Child Care Centre
06.2019 - 06.2019
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.

Education

High School Diploma -

John Forrest Senior High School
Morley, WA
12.2020

Skills

  • Reception Management
  • File Organization
  • Multi-line phone operation
  • Appointment Setting
  • Payment Collection
  • Mail handling
  • Reception Area Maintenance
  • Document scanning and digitization
  • Document Management
  • Appointment Scheduling
  • Client Relations
  • Calendar Management
  • Confidential information management
  • Meeting Coordination
  • Project Coordination
  • Customer Service
  • Phone and Email Etiquette
  • Data Entry
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Satisfaction
  • Cash Handling
  • Refund handling
  • Merchandise Restocking
  • Problem-Solving
  • Customer Assistance
  • Adaptable and Flexible
  • Honest and Dependable
  • Cleaning and sanitizing
  • Cash Register Operation
  • Fast Learner
  • Time Management
  • Computer Skills
  • Verbal and written communication
  • Brand Promotion
  • Attention to Detail

Referances

Bayswater Waves                 Health Support Services                  HMF Legal 

Manager Chris                       Manager Gina                                    Manager Josie         

0438883502                          0424150248                                    0419190090

Timeline

Receptionist Administrator

Waalitj Hub
01.2023 - 04.2023

Contact Center

HSS
01.2021 - 09.2021

Retail Worker

Reject Shop
11.2020 - 12.2020

Bayswater Waves

Bayswater Waves
02.2020 - 11.2020

Childcare Provider

Beechboro Child Care Centre
06.2019 - 06.2019

Assistant

HMF Legal
01.2019 - 12.2020

High School Diploma -

John Forrest Senior High School

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Elouise Isaacs