Elsa Gummerus
12b Winnima Avenue, Moama,NSW
Summary
I have recently moved to Australia, after finishing school in Finland. I am living in Australia with close family for a minimum of 12 months. I wish to gain work experience in retail and hospitality. I am available for full time work if required and can start any role immediately.
Overview
16
16
years of professional experience
Work History
Hospitality Team Member
Border Inn Hotel
06.2023 - Current
- Taking customer orders, making and serving drinks, handling cash transactions, ensuring cleanliness and hygiene standards, and providing excellent customer service .
- Establishing and maintaining relationships with key customers to promote satisfaction and loyalty.
- Collaborating with various team members to meet customers requests.
- Gaining ability to deliver exceptional customer service by showcasing my communication skills, attentiveness, problemsolving abilities and capacity to work well under pressure during busy periods.
Customer Service Cashier
McDonald's Fast Food Restaurant
02.2022 - 05.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products.
- Effectively communicated with team members to ensure smooth workflow and prompt service during busy periods, contributing to a positive work atmosphere and customer satisfaction.
Intern in a Hair Salon
Redihair
10.2020 - 10.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Assisting senior stylists with client consultations, shampooing and conditioning providing support during hair coloring processes and maintaining salon cleanliness.
Hair Salon Assistant
IconHair, Teija Gummerus
01.2008 - 05.2019
- Worked in my mom's hair salon since I was born. Grew up helping at salon and gaining work and customer service experience.
- Answered phone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Cafe Worker
Kulosaarelaiset Ry, Retu Lampen
12.2016 - 12.2016
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Maintained cleanliness and organization of the cafe, including sanitizing work areas, washing utensils and restocking supplies to ensure a hygienic environment.
Education
Travel Councellor - Culinary Tourism
Perho Culinary Tourism And Business School
Helsinki03.2023
Vocational Qualification in Business -
Business College Helsinki
Helsinki05.2022
Skills
- Communication skills
- Teamwork
- Problem-solving
- Self Starter
- Time Management
- Customer Service
Accomplishments
- March – May 2022
- Team Member
- Mcdonalds Helsinki
- Cashier/Customer Service
- Handling cash
- Significant cleaning
- Working in teams
Timeline
Hospitality Team Member
Border Inn Hotel
06.2023 - Current
Customer Service Cashier
McDonald's Fast Food Restaurant
02.2022 - 05.2022
Intern in a Hair Salon
Redihair
10.2020 - 10.2020
Cafe Worker
Kulosaarelaiset Ry, Retu Lampen
12.2016 - 12.2016
Hair Salon Assistant
IconHair, Teija Gummerus
01.2008 - 05.2019
Travel Councellor - Culinary Tourism
Perho Culinary Tourism And Business School
Vocational Qualification in Business -
Business College Helsinki
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