Summary
Overview
Work History
Education
Skills
Timeline
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Elsa Lalloo

Ashmore,QLD

Summary

Dedicated and detail-oriented professional with extensive experience as a cashier and retail sales assistant. Proven track record of delivering excellent customer service, managing transactions with accuracy, and maintaining organized work environments. Skilled in handling high-pressure situations, multitasking, and effective communication. Adept at using office software and maintaining confidentiality, with a strong commitment to supporting team goals and enhancing operational efficiency. Seeking to leverage these skills in a law receptionist role to provide outstanding administrative support and client service.


Overview

2
2
years of professional experience

Work History

Retail Sales Assistant

Myer Pacific Fair
08.2023 - Current
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.

Coles Supermarkets Supervisor

Coles Supermarket
01.2023 - 02.2024
  • Provided exceptional customer service by greeting customers ensuring a positive shopping experience, maintained a clean and organized store environment, including shelves, displays, and checkout areas
  • Operated POS cash registers, processed transactions accurately, and handled cash and electronic payments
  • Collaborated with team members to achieve departmental goals and ensure smooth store operations and participated in training programs to enhance product knowledge and customer service skills, responded to customer complaints, and resolved issues in a timely and professional manner.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

Bachelor of Business/Laws (Honours) - Majoring in International Business

Queensland University of Technology
Brisbane, QLD
06.2028

High School Diploma -

Benowa State High School
Benowa, QLD
12.2022

Skills

  • Office Management
  • Data Entry and Document Management
  • Scheduling and Calendar Management
  • Reception and Customer Service
  • Professional Written and Verbal Communication
  • Basic Legal Terminology and Document Preparation
  • Microsoft Office Experience (Word, Excel, Outlook)
  • Time Management and Attention to Detail
  • Task Prioritization and Organizational Skills
  • Teamwork and Collaboration
  • Empathy and Patience
  • Adaptability and Willingness to Learn

Timeline

Retail Sales Assistant

Myer Pacific Fair
08.2023 - Current

Coles Supermarkets Supervisor

Coles Supermarket
01.2023 - 02.2024

Bachelor of Business/Laws (Honours) - Majoring in International Business

Queensland University of Technology

High School Diploma -

Benowa State High School

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Elsa Lalloo