Elsa Pritchard
Ermington,NSW
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Gorman. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and empathy. Proven track record in fostering positive customer interactions and achieving sales targets through effective teamwork and customer assistance. Experienced with children through time in Australian Girls Choir and personal life. Skilled at interacting with and entertaining young children.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Gorman
07.2022 - Current
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Hospitality Worker
McDonalds
12.2019 - 06.2022
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Education
Bachelor of Communication - Journalism
University of Technology Sydney
Sydney, NSW01-2026
Skills
- Patience and empathy
- Customer service
- Customer assistance
- Time management capabilities
- Friendly
- Cheerful and energetic
- Safety awareness
- Hygiene practices
- Reliable and punctual
Timeline
Retail Assistant
Gorman
07.2022 - Current
Hospitality Worker
McDonalds
12.2019 - 06.2022
Bachelor of Communication - Journalism
University of Technology Sydney
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