Hi, I’m
ELSA VICTORIA RUIZ RAMIREZ
Como,WA
Summary
Dynamic Office Manager at The Careside with exceptional customer service and organizational skills. Successfully streamlined office operations and maintained confidentiality of sensitive information. Proven ability to optimize workflows and enhance team productivity, fostering a collaborative environment that promotes professional growth. Adept in document management and office administration, ensuring seamless daily operations.
Overview
8
years of professional experience
1
Certificate
Work History
The Careside
Office Manager
12.2024 - Current
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Miss Chow
Waitress
08.2024 - 12.2024
Job overview
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Code Camp
Facilitator
10.2023 - 11.2024
Job overview
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
Junior Adventures Group
Childcare Educator
08.2023 - 02.2024
Job overview
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
Fundacion Best
Medical Supervisor
12.2019 - 03.2021
Job overview
- Supported seamless transitions between shifts by maintaining detailed handover documentation, minimizing disruptions in patient care.
- Implemented a robust continuing education program for medical staff, resulting in improved clinical skills and knowledge retention.
- Streamlined clinic operations through effective scheduling, budgeting, and resource allocation.
- Optimized inventory management processes, reducing waste and ensuring timely availability of essential supplies.
- Encouraged ongoing feedback from both patients and staff members to identify areas for improvement in service delivery.
- Achieved high levels of employee engagement by creating opportunities for professional growth and development within the team.
- Maintained a safe and healthy work environment by enforcing strict adherence to infection control protocols, minimizing the risk of communicable diseases.
- Increased staff productivity by providing comprehensive training sessions and performance evaluations.
Dr. Javier Nunez
General Medical Practitioner
06.2020 - 11.2021
Job overview
- Prescribed and administered medication, therapy and treatment to prevent and treat illness, injury and disease.
- Ordered x-rays, ultrasounds and laboratory tests.
- Advised patients about diet and hygiene to prevent disease.
- Established a referral network within the local community, collaborating with specialists in various fields for improved patient outcomes.
- Promoted preventative measures among high-risk individuals through targeted screening programs leading to early detection of diseases such as diabetes or hypertension.
- Provided timely support during emergency situations, stabilizing patients'' conditions before transferring them to appropriate facilities when necessary.
- Maintained accurate patient records using electronic medical record systems to promote seamless coordination between healthcare professionals.
- Maintained confidentiality of patient information according to federal guidelines and regulations.
- Administered or prescribed treatments.
- Reviewed patient records, medications and immunization statuses.
ISESALUD
General Practitioner
08.2018 - 08.2019
Job overview
- Performed physical exams on patients, continuously communicating about patient needs and comfort levels.
- Stayed current on medical advancements through continuous professional development opportunities such as workshops, conferences, and online courses.
- Managed chronic conditions effectively by creating tailored long-term care plans for individual patients.
- Improved patient satisfaction by providing comprehensive and empathetic care during consultations.
- Coordinated closely with specialists regarding complex cases or necessary referrals, ensuring continuity of care for patients.
- Focused on early detection of potential health issues through routine screenings and assessments, resulting in timely interventions when needed.
- Consulted with patients about special needs, cares and concerns throughout treatments.
- Collaborated with nurses to triage and prioritize patients in high-pressure situations, making rapid and effective decisions.
- Promoted preventive healthcare measures through regular check-ups, immunization programs, and patient education on healthy lifestyle choices.
- Developed personalized treatment plans for patients, ensuring optimal health outcomes.
- Educated patients on treatment options for various illnesses, collaborating with specialists to provide thorough education.
- Advised patients on post-treatment care options, at-home plans and effective rehabilitation.
- Monitored vital signs during treatments and adapted plans to maintain patient comfort.
- Kept detailed records of medical conditions and histories to provide best-in-class and individualized care.
- Conducted thorough physical examinations for accurate diagnoses, leading to better treatment options for patients.
- Collaborated with multidisciplinary teams to coordinate patient care and deliver a seamless healthcare experience.
Issstecali
Internship Student
08.2017 - 08.2018
Job overview
- Demonstrated adaptability by swiftly rotating through multiple departments, broadening clinical skills and expertise across various specialties.
- Managed time effectively, prioritizing patient care while balancing administrative tasks and educational requirements.
- Provided compassionate care during challenging situations, offering emotional support to patients and families facing difficult diagnoses or treatments.
- Evaluated patient progress throughout treatment plans, adjusting strategies when necessary to ensure optimal health outcomes.
- Assisted physicians in conducting diagnostic tests, resulting in accurate diagnoses and targeted treatment plans.
- Collected and transported laboratory specimens used in diagnostics and ongoing patient monitoring.
- Shadowed emergency medical services team in emergency room setting and during field response.
- Wrote detailed and professional progress notes for each patient, outlining notable events and examinations findings.
- Interviewed patients and added key details to medical histories.
Education
Universidad Autonoma De Baja CaliforniaMexicali, Baja California
Bachelor of Science from Medicine
10-2019
University Overview
- Medical Internship, ISSSTECALI, Completed 2017
- Social service, ISESALUD, Completed 2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Administrative support
- Document management
- Workflow optimization
- Report writing
- Office management software
- Computer skills
- Work Planning and Prioritization
Certification
- First Aid/CPR
- ServSafe Food Handler's Certification
Languages
Spanish
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
The Careside
12.2024 - Current
Waitress
Miss Chow
08.2024 - 12.2024
Facilitator
Code Camp
10.2023 - 11.2024
Childcare Educator
Junior Adventures Group
08.2023 - 02.2024
General Medical Practitioner
Dr. Javier Nunez
06.2020 - 11.2021
Medical Supervisor
Fundacion Best
12.2019 - 03.2021
General Practitioner
ISESALUD
08.2018 - 08.2019
Internship Student
Issstecali
08.2017 - 08.2018
Universidad Autonoma De Baja California
Bachelor of Science from Medicine
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