Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Elsie Malan

Australia

Summary

I am a very committed person, acting with integrity by being honest, ethical and accountable for all actions. Having the ability to deliver results, possessing the capacity to achieve outcomes, meet objectives and accomplish task effectively. Customer service orientated with great communication skills and the necessary empathy for interacting with diverse passengers, handling queries. Safety mindset, making sure customers and colleagues get to their destination safely and timely.


Overview

29
29
years of professional experience

Work History

Commercial cleaner

Wyong Commercial Cleaning
04.2024 - Current
  • Maintaining cleanliness standards
  • Maintaining health and safety standards
  • Cleaning of medical centres, Food works and parking areas.
  • Familiar with OH&S Procedures and PPE
  • With over 20 years of experience in customer service, going the extra mile with an eye for detail in a clean and safe environment. I am a pro-active individual with excellent communication skills. I do have the ability to work independently as well as part of a team.

Homemaker

04.2022 - Current
  • Emigrating from South Africa and Relocating to Central Coast
  • Home duties and house renovations

Financial manager/ Office Manager

CD& RC Construction/ Edge to Edge1275 Construction
01.2013 - 01.2022
  • Pastel accounting and Pastel Payroll, Annual Financials, Debtors, Creditors
  • Provisional Tax and VAT
  • Unemployment insurance fund declarations
  • Human Resource Management
  • Industrial Relations
  • Building Construction requirements: Black Economic Empowerment Coordinator, CIDB, Employment Equity, Health and Safety inspections
  • Accomplishments
  • Achieving CIDB GB8 therefor increasing Government projects for 60 000 000.00 to 200 000 000.00 per annum
  • Winners of the Observer contractor of the year award

Senior Store Manager/ Internal Auditor

The Foschini Retail Group
01.1996 - 01.2013
  • Lead store to achieve 21% growth in average transactions value by promoting upselling techniques and add-on sales.
  • Track and analysed sales and customer trends to maximize sales and revenue while minimizing expenses.
  • Developed opening and closing procedures and daily store operations including cash handling, inventory count, deposits, crisis management and shift procures to improve efficiency by 10%.
  • Lead a team of 26 employees, fostering a positive work environment to increase overall team productivity.
  • Interact with disgruntled customers to assist them with store credits, returns and store/employee feedback.
  • Key responsibilities
  • Turnover driven, Budget/Expense control
  • People Management: recruitment, development and staff training
  • Employee relations, Performance Management
  • Customer service excellence
  • Cash register and reconciliation

Education

BCOM - Internal Auditing

University of South Africa
01.2015

Fellow Bookkeeper (FIBC) - undefined

Institute of Certified bookkeepers (ICB)
South, Africa
10.1996

Skills

  • Time Management and Teamwork
  • Critical thinking and communication
  • Customer service
  • Problem solving and adaptability
  • Leadership
  • Detail Orientated
  • Sympathy and Empathy
  • Active listening
  • Strong work ethic
  • Self-motivation and initiative
  • Housekeeping skills
  • Reliability and punctuality

Accomplishments

  • Best Performing store of the Year – Growing a 1,7 million store to 3,5 million turnover in first fiscal year, four years later this stores turnover increase to 9 million for that fiscal year.
  • Service Excellence – 100 % mystery shop result by delivering the best customer service to each client.
  • Internal Trauma counselling acknowledgement – be the first responder assisting fellow employees in armed robberies for Tfg Jewellery division.
  • Updating group standing instructions which led to better result in store audits across all divisions.

Timeline

Commercial cleaner

Wyong Commercial Cleaning
04.2024 - Current

Homemaker

04.2022 - Current

Financial manager/ Office Manager

CD& RC Construction/ Edge to Edge1275 Construction
01.2013 - 01.2022

Senior Store Manager/ Internal Auditor

The Foschini Retail Group
01.1996 - 01.2013

Fellow Bookkeeper (FIBC) - undefined

Institute of Certified bookkeepers (ICB)

BCOM - Internal Auditing

University of South Africa

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Elsie Malan