Elspeth Barry
Melbourne
Summary
With extensive experience in customer service and a proven track record of managing multiple high-traffic stores, I bring a wealth of expertise to any role. My background as a personal assistant has honed my organizational skills and attention to detail. I am known for my kindness, compassion, creativity, and innovative problem-solving abilities, which enable me to excel in dynamic and challenging environments.
Overview
7
7
years of professional experience
Work History
Personal Assistant
Confidential Employer
05.2023 - 11.2023
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Streamlined business processes by implementing new project management tools and techniques.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Contributed to successful project execution by assisting with planning, implementation, and monitoring progress.
Retail Sales Manager
Club X
03.2022 - 05.2023
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Tightened security around store to reduce shrink and alleviate theft.
- Managed invoicing and payment processing operations.
Retail Sales Assistant
Club X
10.2021 - 03.2022
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Retail Sales Assistant
Adultshop.com
10.2020 - 08.2021
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers and helped with product questions, selections and purchases, including in-store and e-service transactions.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Engaged with customers to effectively build rapport and lasting relationships.
Administrative Assistant
Alpha Powder Coaters
02.2018 - 09.2020
- Handled client correspondence and tracked records to foster office efficiency.
- Performed research to collect and record industry data.
- Displayed absolute discretion at handling confidential information.
- Sourced and ordered office equipment and supplies.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Owner/Operator
Barry's Bakery
07.2016 - 09.2017
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Recorded inventory sales into organization's weekly income report.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maintained cleanliness and hygiene in bakery premises.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Purchased food and cultivated strong vendor relationships.
Education
High School Diploma -
Southern Christian College
Kingston, TAS12.2012
Skills
- Proficiency in driving sales, meeting revenue goals, and implementing effective sales strategies
- Experience in overseeing, mentoring, and developing staff to achieve their full potential and contribute to the store's success
- Proficiency in managing multiple store locations, ensuring consistent performance and maintaining brand standards
- Strong communication and collaboration skills,
- Dedication to enhancing customer satisfaction by providing exceptional service and addressing concerns in a timely manner
- Background in handling administrative tasks, including inventory management, scheduling, and reporting
- Ability to adapt to changes in the market and continuously update strategies to remain competitive
- Aptitude for identifying and addressing issues proactively, ensuring smooth operations and customer satisfaction
- Experienced and confident to be responsible for the strategic selection and procurement of inventory, ensuring that the store is well-stocked with a diverse range of products that cater to the target customer base By diligently monitoring stock levels and identifying trends, I can maintain appropriate inventory levels to optimize sales and customer satisfaction
Timeline
Personal Assistant
Confidential Employer
05.2023 - 11.2023
Retail Sales Manager
Club X
03.2022 - 05.2023
Retail Sales Assistant
Club X
10.2021 - 03.2022
Retail Sales Assistant
Adultshop.com
10.2020 - 08.2021
Administrative Assistant
Alpha Powder Coaters
02.2018 - 09.2020
Owner/Operator
Barry's Bakery
07.2016 - 09.2017
High School Diploma -
Southern Christian College
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