Elton May
Ocean Grove,VIC
Summary
Dynamic leader with a proven track record at Barwon Heads Hotel, adept in boosting operational efficiency and driving revenue growth. Excelled in store operations management and mentorship development.
Skilled in fostering team collaboration and enhancing customer satisfaction through effective problem resolution and innovative sales strategies. Results-oriented professional bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Venue Manager
Barwon Heads Hotel
Geelong, VIC
11.2023 - Current
- Prepared staff work schedules and assigned team members to specific duties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided training sessions for staff members on topics such as customer service techniques or safety protocols.
- Participated in community events and developed relationships with public to attract new patrons.
- Negotiated contracts with vendors for services such as catering or entertainment at competitive rates.
- Oversaw events hosted for people and assisted with crowd control.
- Resolved customer issues or complaints in a timely manner to maintain positive customer relations.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Venue Manager
The Sporting Globe
Geelong, VIC
05.2021 - 11.2023
- Prepared staff work schedules and assigned team members to specific duties.
- Performed administrative tasks related to event planning such as preparing invoices or tracking expenses.
- Delegated work to staff, setting priorities and goals.
- Assisted in hiring new personnel when required to meet staffing demands.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed and inspected all areas of facility and checked supply levels for quick restocking to maintain appearance and functionality.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed marketing plans to promote the venue's services through various media channels.
Retail Store Manager
First Choice Liquor Market
Waurn Ponds, Victoria
04.2020 - 05.2021
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Organized new stock for floor placement.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Negotiated and worked with local vendors to keep costs low and build community relations.
- Increased store sales by cross-selling complementary items.
Assistant Store Manager
Micheal Hill Jewellers
Waurn Ponds, Victoria
03.2019 - 05.2021
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Assisted customers, answered questions and resolved problems for stellar customer service.
Branch Manager
Westpac
Preston, Victoria
03.2016 - 02.2019
- Received internal audit score of 95%.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Networked within communities to identify and capitalize on business opportunities.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Executed loan origination process and ordered credit reports, appraisals, preliminary title reports, insurance information and flood certificates.
- Reviewed applications against established parameters to determine approval, rejection or modification requirements.
- Analyzed products and policies and recommended changes to maximize profitability.
- Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Developed and implemented sales and marketing strategies to align with annual sales initiatives.
Bank Branch Manager
NAB
Thomastown, Victoria
03.2013 - 02.2016
- Directed team members in authorizing loans and opening checking and savings accounts.
- Processed and approved international and domestic wire transfers, cashed checks and posted deposits and withdrawals.
- Provided first-rate customer service by identifying and addressing customer concerns and inquiries.
- Analyzed products and policies and recommended changes to maximize profitability.
- Created sales action plans to consistently meet employee retention, profit, customer experience and lending goals.
- Conducted weekly consultative sales meetings with prospects and clients to drive deposit growth.
- Received internal audit score of 92%.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Hotel Manager
Montgomeries Hobart hotel
Hobart, Tasmania
05.2006 - 02.2013
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Booked large groups of people for weddings, seminars, conferences and other events and offered best available room rates.
- Oversaw recruiting, interviews and new employee hiring.
- Monitored cash intake to reduce discrepancies.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Restocked beer and liquor regularly and after special events.
- Monitored patron alcohol consumption to encourage safety.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Planned and coordinated special events to boost customer numbers and profits.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Strengthened financial controls to prevent theft and lost funds.
- Poured wine, beer and cocktails for patrons.
- Drafted operational manuals and created food and liquor inventory systems.
- Analyzed demographics and adapted designs and menus to targeted market.
Education
High School Diploma -
Mount Austin High School
Wagga Wagga NSW11.1993
Skills
- Store Operations Management
- Performance-Driven Goal Development
- Recruitment and Onboarding
- Merchandising Strategy Development
- Reporting Proficiency
- Sales Performance Oversight
- Risk Mitigation Strategies
- Inventory Control
- Mentorship Development
- Critical Thinking and Problem Resolution
- Workforce Scheduling
- Retail Staff Development
- Operational Performance Tracking
- Financial Performance Oversight
- Customer Complaint Resolution
- Talent Acquisition
- Responsible Alcohol Service
- Networking Expertise
- Supplier Relationship Management
- Operational Data Analysis
- Partnership Engagement Strategies
- Budget Management
- Effective Time Allocation
Certification
- Responsible Service Of Alcohol
Timeline
Venue Manager
Barwon Heads Hotel
11.2023 - Current
Venue Manager
The Sporting Globe
05.2021 - 11.2023
Retail Store Manager
First Choice Liquor Market
04.2020 - 05.2021
Assistant Store Manager
Micheal Hill Jewellers
03.2019 - 05.2021
Branch Manager
Westpac
03.2016 - 02.2019
Bank Branch Manager
NAB
03.2013 - 02.2016
Hotel Manager
Montgomeries Hobart hotel
05.2006 - 02.2013
High School Diploma -
Mount Austin High School
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