Elton McMillan
Darley,VIC
Summary
Experienced and multi-talented professional with over 30 years of diverse experience across industries such as Healthcare, Insurance, Retail, Merchant Services, and Hardware. Has worked in the USA and Australia, adapting well to culturally diverse workplaces. Comfortable in leadership and team-building roles. Highly efficient medical administrator experienced in fast-paced and challenging environments. Eager to learn and quick to apply new knowledge with skill and efficiency.
Overview
30
30
years of professional experience
Work History
Administration Clerk
Royal Victorian Eye And Ear Hospital
02.2023 - Current
- Managed the booking of approximately 40 patients per week for the glaucoma clinic, cornea clinic, and orbital plastics clinic.
- Interacted with customers by phone, email, or in person to provide information.
- Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
Showroom Manger
Victorian Fireplaces & BBQ’s
08.2022 - 12.2022
- Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
- Managed custom projects by completing initial quotes, design and sample requests.
Retail Business Leader (Store Manager)
Fantastic Furniture
03.2022 - 08.2022
- Accountable for leading the store's daily operations to support business growth objectives
- Proactively identify opportunities to enhance operational efficiencies, staff rostering and manage business costs.
- Lead by example to inspire a high-performing team culture that prioritizes safety and delivers a fantastic place to work and shop.
Assistant Store Manager
Cash Converters Victoria
06.2018 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Ability to multitask, handle customer complaints and provide solutions, coach and direct associates on sales and negotiating techniques, and control inventory loss.
Assistant Store Manager
Barbeques Galore Pty Ltd
07.2017 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Field Technician (Sub-Contractor)
Keycorp Services
11.2014 - 07.2017
- Established contracts with Hi-Tech Fields Services and Keycorp Services to provide setup, installation and retrieval of merchant services
- Perform on-site installations and upgrade electronic funds transfer services at point-of-sale (EFTPOS)
Department Manager
Masters Home Improvement
09.2011 - 11.2014
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Introduced new methods, practices, and systems to reduce turnaround time.
Store Manager
Michaels Stores, Inc
12.2009 - 11.2010
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Hospital Corpsman Second Class – HIV Coordinator and Medical Coordinator
United States Navy, South Carolina
01.1995 - 01.2001
- Performed routine laboratory tests to aid in diagnosis and monitoring of patient conditions.
- Conducted thorough health assessments, diagnosing illnesses and developing appropriate treatment plans.
- Mentored junior Hospital Corpsmen, fostering professional growth and development within the ranks.
- Improved patient care by effectively administering medications and treatments as prescribed by physicians.
- Enhanced medical readiness by assisting in the training of personnel in various medical procedures and techniques.
- Streamlined administrative processes for more efficient patient recordkeeping and appointment scheduling.
- Provided leadership, delegation, and exceptional medical service in high-pressure situations.
- Evaluated program effectiveness, making necessary adjustments to improve service delivery and patient outcomes.
Education
First Aid, Basic Emergency Life Support And CPR
St John Ambulance Service
Melbourne, VIC12.2021
Occupational Hearing Conservationist
Navy Environmental Health Center
Norfolk, Virginia USA1996
Emergency Medical Technician
Tidewater Community College
Norfolk, Virginia USA1996
Primary Squadron Medical Coordinator
Marine Corps Air Station New River
Jacksonville, NC USASkills
- Team Leadership: Focused, supportive, and motivating supervisor and manager, skilled in building a cohesive team by analyzing workflow and overseeing staff turnover Proven track record of implementing training programs and mentorship to promote staff growth
- Operations Support: Responsible for managing budgets, work schedules, human resources, marketing, quality assurance, and inventory control I am readily available to shift from one duty to another to meet operational demands
- Operative Communication: Exhibit elevated levels of communication with all customers' needs in mind Aim to establish relationships and build rapport to sustain customer base Ensure customer satisfaction through active listening, product knowledge, problem resolution, and positive customer interactions
- Technical skills – Proficient in Workbrain Personnel Management System and Microsoft Office Suite; familiar with Medical Software such as Patient Management System (PiMS), DHR, and Cerner Quick learner and open to expanding knowledge of systems, databases, and processes
Timeline
Administration Clerk
Royal Victorian Eye And Ear Hospital
02.2023 - Current
Showroom Manger
Victorian Fireplaces & BBQ’s
08.2022 - 12.2022
Retail Business Leader (Store Manager)
Fantastic Furniture
03.2022 - 08.2022
Assistant Store Manager
Cash Converters Victoria
06.2018 - 03.2022
Assistant Store Manager
Barbeques Galore Pty Ltd
07.2017 - 06.2018
Field Technician (Sub-Contractor)
Keycorp Services
11.2014 - 07.2017
Department Manager
Masters Home Improvement
09.2011 - 11.2014
Store Manager
Michaels Stores, Inc
12.2009 - 11.2010
Hospital Corpsman Second Class – HIV Coordinator and Medical Coordinator
United States Navy, South Carolina
01.1995 - 01.2001
First Aid, Basic Emergency Life Support And CPR
St John Ambulance Service
Occupational Hearing Conservationist
Navy Environmental Health Center
Emergency Medical Technician
Tidewater Community College
Primary Squadron Medical Coordinator
Marine Corps Air Station New River
Similar Profiles
Ma Rona SantosMa Rona Santos
Acting ANum, VRU/Cataracts ( 1.0 FTE ) at Royal Victorian Eye and Ear HospitalActing ANum, VRU/Cataracts ( 1.0 FTE ) at Royal Victorian Eye and Ear Hospital
Sonia SharmaSonia Sharma
Clinical Nurse Specialist / Acting Associate Nurse Unit Manager Surgical Admissions and Recovery at Royal Victorian Eye and Ear HospitalClinical Nurse Specialist / Acting Associate Nurse Unit Manager Surgical Admissions and Recovery at Royal Victorian Eye and Ear Hospital
Lee-Ann RobidaLee-Ann Robida
Associate Nurse Unit Manager; Theatre. at St John Of God HospitalAssociate Nurse Unit Manager; Theatre. at St John Of God Hospital