Elva Bosen
Cairns,QLD
Summary
With 'can-do-attitude' a reliable person that can perform excellent working skills maintaining customer satisfaction through exceptional services.
Dedicated to complete fast-paced work of what is required.
A team player who can connect and communicate with customers and staffs in respectful friendly manner.
Overview
21
21
years of professional experience
Work History
Kitchen Assistant/Domestic Cleaner
Signature Staff
03.2020 - 06.2021
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Assisted front and back of house personnel in spot cleaning floors and maintaining welcoming environment for team members and guests.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Utilized proper storage bins to organize and transport kitchen equipment to stewarding room for storage purposes.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Managed time to juggle multiple tasks simultaneously with ease.
- Transported food items from storage areas to kitchen for prepping.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Operated kitchen equipment in accordance with manufacturer instructions.
Customer Service Cashier
Belgravia Sugarworld Leisure Park
12.2020 - 03.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Maintained accurate records of customer transactions for reporting purposes.
- Utilized various software applications to process customer orders.
- Referred to price sheets and special sale bulletins to enter price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Checkout Operator
Woolworths Supermarket
09.2019 - 06.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked personal identifications during alcohol and tobacco sales.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Operated and closed out drawers with high accuracy to maintain balanced registers.
- Observed checkout station users to determine assistance requirements and maintain store security.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Kitchen Staff Member
Kewarra Beach Resort & Spa
09.2018 - 10.2018
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Transported food items from storage areas to kitchen for prepping.
- Operated kitchen equipment in accordance with manufacturer instructions.
Assistant Sports & Recreation Officer
Kubin Regional Council
01.2006 - 02.2009
- Scheduled events in recreation facilities and monitored facility conditions.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Provided technical assistance to site leader to help coordinate diverse projects.
- Built and established positive relationships with patrons, team members and supervisors.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Set up promotional displays and equipment for special events and activities.
- Oversaw maintenance and operation of venue,and equipment, maintaining safety, cleanliness and operational efficiency.
Child Care Leader
Kubin Regional Leader
02.2000 - 06.2006
- Developed age-appropriate activities and crafts to engage children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Provided emotional support and guidance to children during difficult times.
- Worked with children to develop good cognitive, physical and language skills.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Introduced children to educational games and activities to boost learning.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Assisted in potty training and other daily hygiene activities to support child development.
- Liaised with parents and guardians to discuss child progress.
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Responded to inquiries from parents and guardians.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Assisted in potty training and toilet hygiene.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Logged information regarding naps, feedings and any medications administered.
- Created and implemented activities to promote language development.
- Documented children's growth and development.
Education
Certificate III - Individual Support Ageing & Disability Support
Maraway- CQU
Cairns, QLD06.2022
Certificate II - Retail Services
St Vinnies Allara
Cairns, QLD05.2019
Cerificate II in Hospitality - Hospitality
Envision
Cairns, QLD05.2015
Certificate II - Community Recreation
TAFE
Cairns, QLD11.2006
Certificate III - Community Services(Children Services)
TAFE Queensland
Cairns, QLD03.2006
Certificate IV - Early Childchood Education And Care (ATSI)
TAFE
Cairns, QLD01.1999
Skills
- Vegetable and Fruit Preparation
- Food Tray Delivery
- Production Standards
- Surface Work
- Food Storage Safety
- Customer Loyalty
- Dishwasher Operation
- Professional Relationships
- Hazardous Chemicals
- Proper Storage Procedures
- Floor Vacuuming
- Kitchen Assistance
- Kitchen Station Cleanliness
- Workstation Sanitation
- Safe Work Practices
- Personal Grooming Standards
- Cleaning and Sanitizing
- Kitchen Preparation
- Beverage Service
- Customer Preferences
- Sanitization Protocols
Timeline
Customer Service Cashier
Belgravia Sugarworld Leisure Park
12.2020 - 03.2021
Kitchen Assistant/Domestic Cleaner
Signature Staff
03.2020 - 06.2021
Checkout Operator
Woolworths Supermarket
09.2019 - 06.2020
Kitchen Staff Member
Kewarra Beach Resort & Spa
09.2018 - 10.2018
Assistant Sports & Recreation Officer
Kubin Regional Council
01.2006 - 02.2009
Child Care Leader
Kubin Regional Leader
02.2000 - 06.2006
Certificate III - Individual Support Ageing & Disability Support
Maraway- CQU
Certificate II - Retail Services
St Vinnies Allara
Cerificate II in Hospitality - Hospitality
Envision
Certificate II - Community Recreation
TAFE
Certificate III - Community Services(Children Services)
TAFE Queensland
Certificate IV - Early Childchood Education And Care (ATSI)
TAFE
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