Royden Takataka
St Marys
Summary
Skilled in multitasking and problem-solving, I utilized my mechanical background and customer service experience at Toyota and Mazda to boost client satisfaction and streamline operations. Proficient in Microsoft Excel for reporting, I demonstrated strong attention to detail and a commitment to learning. I quickly applied new skills, resulting in notable improvements and showcasing my flexibility and adaptability.
Overview
7
7
years of professional experience
Work History
Internal Parts Controller
West End Motors
02.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Assisted customers in identifying the correct parts for their vehicles, ensuring optimal performance and reduced returns.
- Maintained a clean and organized work environment, adhering to safety guidelines and regulations.
- Managed warranty claims processing, ensuring timely resolution for both customers and vendors.
- Increased store revenue by cross-selling products and upselling services to customers.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Issued parts to technicians to complete customers' repairs.
Apprentice Mechanic
Bridgestone Takanini
07.2023 - 10.2023
- Learned new repair systems and procedures.
- Made basic repairs to cars while taking notes to improve my skills.
- Observed senior mechanics on major repairs.
- Kept work areas clean and organized for safety.
- Safely lifted cars for repairs.
- Maintained a neat and professional appearance.
- Used tools safely to prevent damage.
- Updated customers on repair progress and needed supplies.
- Organized tools and equipment to enhance productivity.
- Followed safety protocols when handling hazardous materials.
- Sold and balanced tires for all types of vehicles, from sedans to 4x4s.
Parts Advisor
Manukau Toyota Group
07.2022 - 07.2023
- Ensured customer satisfaction by addressing needs and resolving concerns.
- Answered approximately 50 customer calls a day quickly to reduce wait times.
- Handled a steady flow of calls with minimal delays.
- Offered helpful advice and assistance, focusing on individual customer needs.
- Responded to requests for products, services, and company information.
- Provided support to both internal and external customers.
- Recommended products and explained their details thoroughly.
- Assisted customers with appointments, special orders, and merchandise pick-up.
- Collected feedback to improve processes and exceed satisfaction goals.
- Managed timely replacement of damaged or missing products.
- Adapted positively to changes and resolved inquiries and complaints swiftly.
Customer Service Representative
Consolidated Alloy
08.2021 - 06.2022
- rioritized customer satisfaction by effectively addressing needs and resolving concerns.
- Managed invoicing and payment processing operations, ensuring accuracy and efficiency.
- Processed payments via phone and in person, maintaining a high standard of service.
- Identified issues, analyzed information, and provided timely solutions.
- Collaborated with customers to understand their needs and deliver exceptional service.
- Utilized planning and coordination skills to meet deadlines and schedules.
- Assisted customers with appointments, special orders, and merchandise pick-up.
- Responded to customer calls promptly to minimize wait times.
- Reported safety concerns to supervisors for immediate resolution.
- Delivered friendly service and managed challenging situations with professionalism.
- Enhanced customer satisfaction by swiftly resolving issues.
- Employed critical thinking to analyze problems, evaluate solutions, and make informed decisions.
Sales Agent
Volt Promotions
05.2021 - 07.2021
- Trained and developed new sales associates on product knowledge, selling techniques, and company procedures.
- Delivered superior customer service by promptly and courteously addressing requests, inquiries, and concerns.
- Adjusted sales scripts to better align with the needs of individual customers, resulting in increased sales.
- Created and utilized reports to support leadership in making key decisions and achieving operational targets.
- Negotiated pricing with vendors to accommodate customer budgets while maximizing gross profit.
- Maintained accurate records of reports, expenses, receipts, and sales documents in a digital database.
- Approached challenges with an analytical mindset to swiftly resolve issues.
- Provided personalized service and support to enhance customer satisfaction and drive sales.
Remediation Analyst
Heartland Bank
01.2021 - 04.2021
- Managed the refund process for over 3,800 customer accounts with credits after loan payoffs.
- Rapidly learned and applied new skills in Oracle to enhance daily operations, improving efficiency and productivity.
- Developed and maintained spreadsheets in Microsoft Excel for daily, weekly, and monthly reporting.
- Ensured compliance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.
Customer Service Representative
Heartland Bank
11.2018 - 06.2021
- Used Microsoft Word and other software tools to create documents and other communications to send to customers.
- Quickly learned new skills of Oracle Banking System and applied them to daily tasks, improving efficiency and productivity.
- Exceeded goals (Average call time below 3 minutes, Average ready time, Calls per day) through effective task selection.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers with friendly and efficient manner following outlined steps of service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Monitored customer behavior and upheld strict protocols to prevent theft of assets.
- Completed special procedures for customers such as stopping and starting payments or investigating identity theft.
Collections Intern
Heartland Bank
12.2017 - 02.2018
- Used skip tracing and other techniques to locate customers contact details.
- Recorded all information regarding financial status of customers.
- Quickly learnt to navigate Oracle system including banking and lending terms.
- Monitored customer behavior and upheld strict protocols to prevent theft of assets.
Education
Automotive Engineering Level 3 -
Manukau Institute of Technology
Auckland,NZ11-2021
Tertiary Foundation Certificate - Automotive Engineering Technology
University of Auckland
Auckland, AUK11.2018
Skills
- Excellent written and clear communication
- Effective and efficient multitasker
- Problem solver
- Solutions-focused Customer approach
- Team Player
- Mechanical background
- Experience automotive parts
- Ability to co-operate with people from various backgrounds and achieve results
- Strong attention to detail
- Willingness to learn
- Flexible & Adaptable
- Active Listener
- Proficient use of Microsoft Word,Excel,Outlook)
- 5 years of Customer Service
- Data Entry
Community
Full-Time Missionary
Church of Jesus Christ of Latter-Day Saints
Port Moresby, Papua New Guinea
January 2021 - June 2021
- Served a six-month mission (originally planned for two years) due to COVID-19, focusing on sharing the principles of faith and their impact on daily life.
- Taught religious values through effective communication, commitment, and time management, enhancing my personal and spiritual growth.
- Engaged in daily activities that included studying biblical and church materials, preparing lessons, and fostering meaningful connections with community members.
YSA Male Advisor
Young Single Adult Program
July 2019 - November 2019
- Partnered with a female advisor and senior leaders to guide and support young adults aged 18-31.
- Planned and organized activities and lessons aimed at fostering personal growth in areas such as marriage, education, career, and financial literacy.
- Encouraged young adults to achieve their personal goals through mentorship and community engagement.
Ward Clerk
Tangaroa Ward, Tamaki Stake
January 2019 - January 2020
- Managed financial records for the congregation, ensuring accuracy and accountability in all transactions.
- Collaborated with Bishops and Elders to maintain up-to-date financial documentation and participated in quarterly audits to verify expense records.
- Provided assistance to members in need by facilitating fund distribution while adhering to strict confidentiality protocols.
References
- Available upon request.
Timeline
Internal Parts Controller
West End Motors
02.2024 - Current
Apprentice Mechanic
Bridgestone Takanini
07.2023 - 10.2023
Parts Advisor
Manukau Toyota Group
07.2022 - 07.2023
Customer Service Representative
Consolidated Alloy
08.2021 - 06.2022
Sales Agent
Volt Promotions
05.2021 - 07.2021
Remediation Analyst
Heartland Bank
01.2021 - 04.2021
Customer Service Representative
Heartland Bank
11.2018 - 06.2021
Collections Intern
Heartland Bank
12.2017 - 02.2018
Automotive Engineering Level 3 -
Manukau Institute of Technology
Tertiary Foundation Certificate - Automotive Engineering Technology
University of Auckland
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