Elvira Di Bella

Worongary,QLD

Summary

Dynamic and results-oriented professional with a proven track record at Currumbin Palm Beach RSL and Memorial Club, enhancing customer satisfaction and streamlining operations. Expert in organization and exceptional customer service, I've successfully managed front desk operations and fostered strong client relationships. My background in management and commitment to excellence have consistently driven positive outcomes, business growth and return clientele.

Overview

years of professional experience

Work History

Receptionist / Cashier

Currumbin Palm Beach RSL and Memorial Club

Currumbin, QLD

09.2023 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

My Beauty Bar

Business Owner

Robina, QLD

06.2011 - 12.2023

Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
Worked closely with other businesses to identify areas of improvement, implementing changes that contributed to a more streamlined and enjoyable shopping experience for customers.
Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
Collaborated with influencers to develop and execute promotional events, attracting new customers to the store.
Increased sales through effective product demonstrations and sharing expert knowledge on skincare routines.
Handled cash register transactions accurately while maintaining excellent customer service during check-out procedures.
Operated and managed sales and bookings for 12 years and maintained consistency thoughout.
Stayed informed about industry trends, attending trade shows and professional development events to enhance expertise continually.

Education

Year 12 -

Robina State High School

Robina, QLD

Skills

Management background

Scheduling

Security awareness

Proactive mindset

Exceptional organisation skills

Professional demeanor

Time management

Self Management

Customer and client relations focused

Old school hard worker

Exceptional customer service skills

Solution based mindset

Timeline