Elvis Shrestha
Customer Service
Glenorchy,TAS
Summary
Experienced customer service representative skilled in fostering teamwork and ensuring safety compliance. Track record of enhancing customer satisfaction and streamlining operations through effective problem-solving. Committed to delivering high-quality service and support.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
Summit To Pyramid
Darlinghurst
04.2025 - 10.2025
- Trained and supervised staff to maintain high service standards.
- Managed daily restaurant operations and ensured smooth service flow.
- Developed staff schedules to optimize team performance and coverage.
- Conducted regular inspections to uphold cleanliness and safety standards.
- Collaborated with chefs on menu planning and special promotions.
- Monitored financial transactions and maintained accurate records daily.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Updated computer systems with new pricing and daily food specials.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coached staff on strategies to enhance performance and improve customer relations.
Pharmacy Assistant
Chemist Warehouse
Strathfield
01.2024 - 04.2025
- Assisted customers with prescription inquiries and medication advice.
- Managed inventory levels and organized stock in the pharmacy area.
- Educated customers on over-the-counter products and health resources.
- Handled cash transactions and processed payments at the register.
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Restocked shelves and prepared expired drugs for return.
- Trained new pharmacy staff in procedures and customer service standards.
- Tracked expiration dates for all drugs in stock and discarded expired items according to regulations.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
- Provided guidance on the selection of over-the-counter medications and supplements.
- Participated in staff meetings discussing new developments within the pharmacy profession.
- Resolved customer complaints promptly in a professional manner.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Scanned items and checked pricing on cash register for accuracy.
Front of House Employee
Cairo Takeaway
Newtown, NSW
10.2023 - 01.2025
- Greeted customers and provided exceptional service at Cairo Takeaway.
- Managed cash register operations and processed customer payments efficiently.
- Assisted in training new staff members on operational procedures and customer service practices.
- Handled customer inquiries and resolved issues to enhance satisfaction levels.
- Implemented inventory checks to maintain stock levels for front-of-house supplies.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Answered phone calls, took reservations, and answered inquiries.
- Resolved any customer complaints or issues promptly with professionalism.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Assisted with training new front of house employees on procedures and policies.
- Enforced safety protocols within the restaurant environment at all times.
- Worked with managers to report and resolve customer issues or concerns.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Replenishment Team Member
woolworths
Sydney, NSW
06.2023 - 04.2024
- Assisted in restocking shelves with fresh products daily.
- Maintained organized inventory using store management systems.
- Ensured compliance with safety and hygiene standards at all times.
- Assisted in the training of new replenishment team members on proper procedures and safety protocols.
- Operated forklifts, pallet jacks, and other material handling equipment safely and efficiently.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Barista & Bakery Assistance
ROLLIN
Pokhara, Nepal
03.2017 - 09.2018
- Elevated cafe menu by crafting sponge cake and brewing coffee.
- Produced muffins to enhance beverage offerings.
- Operated espresso machines and coffee equipment for efficient daily service.
- Trained new baristas on drink preparation and customer service protocols.
Education
MPC - Science
Sri Vivekananda Jr. College
India03-2015
Skills
- Safety compliance
- Team collaboration
- Customer service
- Problem solving
- Point of sale (POS) system operation
- Restaurant operations management
Timeline
Restaurant Manager
Summit To Pyramid
04.2025 - 10.2025
Pharmacy Assistant
Chemist Warehouse
01.2024 - 04.2025
Front of House Employee
Cairo Takeaway
10.2023 - 01.2025
Replenishment Team Member
woolworths
06.2023 - 04.2024
Barista & Bakery Assistance
ROLLIN
03.2017 - 09.2018
MPC - Science
Sri Vivekananda Jr. College