Elvis Tran
Kilburn,Australia
Summary
Elvis is an experienced Technical Specialist with a proven track record in providing exceptional customer service, and ensuring the accurate processing of financial data. Elvis thrives in roles that require high attention to detail, effective communication, and a customer-centric approach. His collaborative and adaptable nature enables him to resolve inquiries promptly and deliver high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Acting Team Leader
Department of Treasury and Finance - Shared Services SA
, SA
06.2025 - Current
- Lead a high-volume service delivery team, ensuring accurate and timely processing of financial transactions, while meeting KPIs and SLAs.
- Utilize workforce planning tools (e.g., eMite dashboards, forecasting data) to allocate resources, manage capacity, and maintain service continuity during peak demand.
- Drive performance improvement by implementing structured reporting, monitoring team productivity.
- Collaborate across business lines to share resources strategically, ensuring operational efficiency and meeting service levels.
- Monitored team performance and provided constructive feedback regularly.
- Implemented process improvements to enhance efficiency and reduce errors.
Assistant Team Leader Backfill
Department of Treasury and Finance - Shared Services SA
04.2024 - 05.2025
- Collaborate with cross-functional teams to resolve payment discrepancies and address vendor inquiries promptly.
- Led a project to decommission outdated shared mailboxes by archiving critical emails, developing a project timeline, and maintaining open communications.
- Developed and maintained standard operating procedures (SOPs).
Senior Accounts Payable Officer
Department of Treasury and Finance - Shared Services SA
08.2022 - 01.2024
- Managed large volumes of customer inquiries and provided tailored solutions in a timely manner.
- Demonstrated ability adapt to new procedures and completing priorities.
- Conducted thorough quality assurance checks of financial data to minimize errors and ensure compliance.
- Managed data collection, developed structures, and established communication models.
- Investigated agency processes to align objectives and reduce issues.
- Identified patterns and proactively addressed potential invoice processing issues.
- Identified areas for reduction in upload requests, proposed solutions aligning with business objectives.
- Maintained a high level of work quality and quantity.
- High level of technical knowledge of systems used by Shared Services.
- Quick familiarity with the Oracle system for debt management.
- Meticulously analyzed accounts to determine effective courses of action.
- Maintained proactive approach by staying updated on debt statuses.
- Tailored actions based on outstanding balances, priorities, and established clear documentation.
- Responsible for end of month reconciliations of accounts.
- Experienced resolving customer issues.
Marketing Intern
CGI Clinic
12.2021 - 01.2022
- Conducted an audit of the company's online presence during a marketing internship.
- Provided exceptional client support through effective communication and tailored recommendations.
- Identified areas for improvement and provided actionable recommendations.
- Successfully communicated with Google to rectify identified issues.
- Experience with Microsoft to draft communication and to create marketing presentations.
- Tasked to with an analysis of CGI CLINIC to development ideas to drive sales.
Education
Bachelor's of Marketing & Communication -
UNIVERSITY OF SOUTH AUSTRALIA
Adelaide01.2022
High school or equivalent -
Adelaide High School
01.2018
Skills
- Strong analytical skills in problem-solving
- Excellent communication skills, both verbal and written
- Able to work independently
- Quick learner
- Adaptable individual
- Capable of familiarizing myself with new procedures and systems
- Performance improvement
- Customer inquiry resolution
- Standard operating procedures
- Service delivery management
Volunteer Experience
- Community service: Adopt A Grave program.
- Participated in helping and organizing a religious event.
References
References available upon request.
Timeline
Acting Team Leader
Department of Treasury and Finance - Shared Services SA
06.2025 - Current
Assistant Team Leader Backfill
Department of Treasury and Finance - Shared Services SA
04.2024 - 05.2025
Senior Accounts Payable Officer
Department of Treasury and Finance - Shared Services SA
08.2022 - 01.2024
Marketing Intern
CGI Clinic
12.2021 - 01.2022
Bachelor's of Marketing & Communication -
UNIVERSITY OF SOUTH AUSTRALIA
High school or equivalent -
Adelaide High School
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