Elvy Leung
Perth
Summary
A seasoned hospitality professional with a proven track record of excellence across diverse roles, I bring extensive expertise and a versatile skill set ideal for FIFO Utility positions. I hold Certificates III and IV in Commercial Cookery and a Diploma in Hospitality Management. My background includes roles as a Store Manager, Housekeeper, where I developed strong skills in cleaning, organisation, and maintaining high service standards. Restaurant All-Rounder, I have strong foundation in kitchen operations, food safety and meal preparation. I thrive in fast-paced, long shifts, ensuring efficient operations and consistently high cleanliness standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Full Time All-Rounder
BreadTop
01.2024 - 08.2024
- Managed stock filling and rotation, ensuring products were fresh and properly displayed.
- Maintained store presentation, creating a clean and welcoming environment for customers.
- Operated as a cashier, authorising fuel pumps and processing sales, including tobacco products.
- Assisted with food preparation and supported kitchen operations as a kitchen helper.
- Provided excellent customer service, assisting with orders and addressing customer inquiries.
- Prepared and served coffee and other drinks as a skilled Barista, ensuring quality and consistency.
Educator
Stepping Stones Children's Service
10.2020 - 11.2023
- Designed and implemented age-appropriate educational activities to foster children’s cognitive, emotional, and social development.
- Created and maintained a safe, supportive, and engaging environment for children to learn and grow.
- Supported individual learning needs and adapted teaching methods to suit diverse learning styles.
- Collaborated with parents and colleagues to share progress updates and address concerns.
- Maintained accurate records of children’s progress, attendance, and health and safety documentation.
- Assisted with planning and organizing events, excursions, and special activities for children.
Part Time All-rounder
Yuzuka Japanese Restaurant
10.2021 - 07.2022
- Provided excellent customer service, taking orders and delivering food and beverages promptly.
- Maintained cleanliness and organization of dining areas, including setting and clearing tables.
- Supported the kitchen during busy periods, ensuring smooth workflow and timely service.
- Managed inventory and stock, replenishing supplies and ensuring proper rotation of products.
- Ensured adherence to food safety and hygiene standards in both the kitchen and front-of-house.
- Handled cash transactions, processed payments, and provided accurate change.
Sales Professional
Tiffany & Co
02.2019 - 09.2019
- Delivered exceptional customer service, assisting clients with selecting high-end jewellery pieces and offering personalised recommendations.
- Maintained deep knowledge of luxury jewellery collections, including materials, craftsmanship, and design.
- Handled sales transactions, including processing payments and ensuring a seamless customer experience.
- Provided after-sales services, such as resizing, repairs, and consultations.
- Developed strong customer relationships, encouraging repeat business and customer loyalty.
Assistant Supervisor
JC International LTD
04.2016 - 03.2017
- Developing training materials and conducting training sessions and workshops Reporting to the Managers as required
- Liaising between the Manager and other employees
- Results-driven professional with a proven track record in effectively monitoring and achieving company goals through collaborative leadership with staff
- Demonstrated ability to align team efforts with organizational objectives, fostering a culture of accountability and excellence
- Skilled in setting clear performance expectations, motivating teams, and implementing strategic initiatives to drive success
Assistant Manager
Chi Body Spirit Massage Shop
01.2014 - 01.2016
- Assisting the Manager in planning and implementing strategies to attract customers
- Evaluating employee performance and identify hiring and training needs
- Tracking the progress of weekly, monthly, quarterly and annual objectives
- Communicating with clients and evaluate their needs
Sales Associate
Marathon Sports
09.2009 - 07.2012
- Ensuring high levels of customer satisfaction through excellent sales service
- Welcoming customers to the store and answer their queries
- Following and achieve sales goals on a monthly, quarterly and yearly basis
- Building productive trust relationship with customers
- Teaming up with co-workers to ensure proper customer service
Education
Diploma of Hospitality Management -
National Institute of Education And Technology
Hobart, TAS10.2023
Certificate IV in Commercial Cookery -
National Institute of Education And Technology
Hobart, TAS03.2023
Certificate III in Commercial Cookery -
National Institute of Education And Technology
Hobart, TAS07.2022
Certificate III in Early Childhood Education and Care -
National Institute of Education And Technology
Hobart, TAS01.2022
Form 1 to Form 5 Graduate (Year 11) -
Lai Check Middle School
Hong Kong07.2005
Skills
- Friendly to colleagues, and "can do" attitude
- Physically fit to take on hard laborious work
- Work well as part of a team, but also able to work well individually
- Adapt well to new situations and a quick learner
- Strong multitasking abilities and effective problem-solving skills in fast-paced environments
- Time management and the ability to maintain flexible working hours
Certification
- Western Australia Full Driver License
- National Police Clearance
- RSA Certificate
- First Aid Certificate (Included HLTAID009 CPR)
- CPCWHS1001 White Card (Prepare to work safely in the construction industry)
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Full Time All-Rounder
BreadTop
01.2024 - 08.2024
Part Time All-rounder
Yuzuka Japanese Restaurant
10.2021 - 07.2022
Educator
Stepping Stones Children's Service
10.2020 - 11.2023
Sales Professional
Tiffany & Co
02.2019 - 09.2019
Assistant Supervisor
JC International LTD
04.2016 - 03.2017
Assistant Manager
Chi Body Spirit Massage Shop
01.2014 - 01.2016
Sales Associate
Marathon Sports
09.2009 - 07.2012
Diploma of Hospitality Management -
National Institute of Education And Technology
Certificate IV in Commercial Cookery -
National Institute of Education And Technology
Certificate III in Commercial Cookery -
National Institute of Education And Technology
Certificate III in Early Childhood Education and Care -
National Institute of Education And Technology
Form 1 to Form 5 Graduate (Year 11) -
Lai Check Middle School
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