ELVYN KISHOR
MILSONS POINT,NSW
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Driven Small Business Owner with excellent business acumen, creativity and leadership skills. Offers advanced experience in developing marketing strategies, identifying business opportunities and generating sales in industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Director
Coffee Wala Coffees
04.2013 - 12.2023
- Trained and guided team members to maintain high productivity and performance metrics.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Fostered an inclusive workplace culture that valued diversity, collaboration, and continuous learning.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Optimized workflow by analyzing operational data and implementing process improvements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Trained and motivated employees to perform daily business functions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Assisted in recruiting, hiring and training of team members.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Consulted with customers to assess needs and propose optimal solutions.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated leadership skills in managing projects from concept to completion.
Education
BBA - International Business
Western Sydney University
Sydney, NSW04.2001
Skills
Marketing Strategies
- Scheduling
- Staff Management
- Employee Scheduling
- Cost Reduction
- Customer Retention
- Content Development
- Process Improvements
- Staff training/development
- Special Promotions Planning
- Operations Management
- Team Management
- Program Management
- Goal Setting
- Delegation
- Business Planning
- Budget Control
- Talent Acquisition
- Employee Development
- Teamwork and Collaboration
- Product Development
- Relationship Building
- People Management
- Decision-Making
- Business Growth Initiatives
- Customer Relations
- Team Leadership
- Project Management
- Hiring and Retention
- Business marketing
- Cost Control
- Operations Oversight
- Business Development
Languages
Hindi
Native or Bilingual
Timeline
Director
Coffee Wala Coffees
04.2013 - 12.2023
BBA - International Business
Western Sydney University
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