Elynor Canaya
West End,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure any vacant position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Quality Assurance Specialist
RealPage
05.2022 - 08.2023
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Analyzed quality and performance data to support operational decision-making.
- Implemented process improvements to increase productivity in quality assurance operations.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Developed and implemented procedures to meet product quality standards.
- Assessed products or services to evaluate conformance with quality standards.
- Perform calibration with the leaders to assure efficacy and efficiency of the process.
Product Support/Payment Services Specialist
RealPage
04.2018 - 05.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Process payments from customers through online and scanning.
- Provide help to customers who have payment questions or problems and explain processing procedures to them.
- Work to identify and resolve problems in transactions and documents.
Provider Resolution Specialist
United Healthcare Group
01.2015 - 03.2018
- Answer telephone and written inquiries from medical providers regarding benefit verification, claim status and appeals.
- Help providers with all information about CPT codes such as authorizations, restrictions, fee schedules, and correct diagnosis codes.
- Register patients for surgery in computer system.
- Update member information and provide customer satisfaction while informing patients of medical benefits and reprocessing deny medical claims.
- Provide unbiased assistance to Medicaid providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions.
- Maintain confidentiality and adhere to HIPAA regulations.
Listener Care Representative, Sirius XM
Stream Global Services Inc.
02.2013 - 11.2014
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed strong rapport with customers and created positive impression of business.
- Responded proactively and positively to rapid change.
Customer Service Representative
Teletech-Cebu
09.2010 - 10.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Nursing
Northern Central Mindanao College
Philippines03.2009
Skills
- Collaboration Skills
- Customer Service
- Interpersonal skills
- Strong problem-solving skills and sound decision-making
- Ability to maintain high levels of professionalism
- Ability to accurately complete various product-related projects in a timely manner
- Ability to work independently
- Ability to manage multiple tasks and timeline simultaneously
- Ability to thrive in a fast pace, constantly changing environment
- Good communication skills, both verbal and written
- Strong attention to detail
- Adaptability
Timeline
Quality Assurance Specialist
RealPage
05.2022 - 08.2023
Product Support/Payment Services Specialist
RealPage
04.2018 - 05.2022
Provider Resolution Specialist
United Healthcare Group
01.2015 - 03.2018
Listener Care Representative, Sirius XM
Stream Global Services Inc.
02.2013 - 11.2014
Customer Service Representative
Teletech-Cebu
09.2010 - 10.2012
Bachelor of Science - Nursing
Northern Central Mindanao College
Similar Profiles
SRINIVAS SUNKESWARAPUSRINIVAS SUNKESWARAPU
Sr. Manager at RealPageSr. Manager at RealPage
Venkateswara Rao GaliVenkateswara Rao Gali
Director, Information Security at RealpageDirector, Information Security at Realpage
Xochitl AranedaXochitl Araneda
Solutions Consultant at RealPageSolutions Consultant at RealPage
Chianti WalkerChianti Walker
Strategic Client Success Manager at RealPageStrategic Client Success Manager at RealPage
Sherry JUANSherry JUAN
Early Childhood Teacher at Pod Early School Mt GravattEarly Childhood Teacher at Pod Early School Mt Gravatt