Elyce Laurie

Small business owner.

• Managed staff recruitment, hiring, training, and development.
• Oversaw daily operations of small business including customer service and financial management.
• Advised employees on best practices regarding safety protocols and procedures.
• Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
• Trained, coached and mentored employees to facilitate safety and consistent quality of work.
• Maintained accurate and complete records of all business transactions and interactions.
• Recruited, trained, and supervised staff, fostering a productive and positive work environment.
• Established and maintained relationships with suppliers, clients, and other business partners.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Delegated work to staff, setting priorities and goals.
• Prepared staff work schedules and assigned team members to specific duties.

• Managed daily operations of the store, including opening and closing procedures.
• Developed strategies for increasing sales and improving customer service.
• Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
• Negotiated contracts with vendors for supplies, products, and services.

• Provided educational and developmental activities for children aged 2-6 years old in accordance with curriculum standards.
• Organised and implemented age-appropriate activities to stimulate physical, emotional, social, intellectual development of the children.
• Utilised positive reinforcement techniques to motivate and encourage children's learning.
• Was responsible for the after-school care program, keeping school aged kids engaged and assisting with homework tasks