Elyse Keenan
Hampton
Summary
Recent 2024 graduate with 2 years of proven hospitality experience looking for part-time/casual work.
My current availability includes:
Weekdays: mornings, afternoons and evenings
Weekends: mornings and afternoons.
I excel in enhancing guest satisfaction and streamlining operations. Skilled in order taking and excellent communication, I've significantly contributed to a positive, efficient team environment and superior customer service, demonstrating a professional appearance and social perceptiveness. Moreover, I have developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to manage multiple tasks and create positive guest experiences seamlessly. Seeking to transition into new field where these skills can contribute to team success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member/Wait Staff Member
Hunky Dory Fish&Chips
09.2023 - 12.2024
- Utilized POS system to receive and process food and beverage orders.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Helped guests at tables when in need of assistance.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Assisted in training new team members, ensuring they were quickly able to provide excellent service to guests.
- Completed opening and closing duties promptly, allowing the restaurant to begin serving customers on time each day.
- Adapted quickly to menu changes, effectively communicating updates to guests.
- Ensured timely seating of guests, optimizing restaurant flow and minimizing wait times.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Supported overall team goals by assisting other staff members during peak hours as needed.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
Front of House Employee
The Diner
03.2022 - 11.2022
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Accurately operated cash register to process customer payments.
- Built a strong working relationship with colleagues to foster a team-oriented atmosphere, resulting in seamless service delivery.
- Boosted team efficiency through effective communication and coordination during peak hours.
Education
High School Diploma -
Haileybury Girls College
Keysborough, VIC11-2024
Skills
- Order taking
- Greeting guests
- Cleanliness
- Memory retention
- Professional appearance
- Payment processing
- Social perceptiveness
- Excellent communication
Timeline
Front of House Staff Member/Wait Staff Member
Hunky Dory Fish&Chips
09.2023 - 12.2024
Front of House Employee
The Diner
03.2022 - 11.2022
High School Diploma -
Haileybury Girls College
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