Elyse Sinclair
Summary
A spirited Shift Supervisor / Assistant Restaurant Manager trainee at KFC Shepparton City, skilful in cash handling and employee training. Committed to maintaining high standards of financial accuracy and fostering a customer-oriented environment, while also resolving customer complaints and inquiries with effective problem-solving skills.
As a management professional, I am highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor / Training Assistant Manager
KFC Shepparton City
09.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Completed store opening and closing procedures and balanced tills.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
Education
High School Diploma -
Notre Dame College
Shepparton, VIC11-2023
Skills
- Cash handling
- Employee training
- Customer-oriented
- Inventory counts
- Financial management
- Problem-solving
- Team leadership
- Creative problem solving
- Conflict resolution
- Verbal and written communication
Certification
- Certified Shift Supervisor, KFC Shepparton City - 15/08/23 - Current
- Certificate III in Retail - December 2023
- Certificate II in Kitchen Operations
- First Aid Certificate - 10/08/23
- Currently completing Assistant Restaurant Manager training - 14/12/24 - Current
- Statement of Attainment, Certificate II in Community Services
- Statement of Attainment, Certificate II in Salon Assistant
Timeline
Shift Supervisor / Training Assistant Manager
KFC Shepparton City
09.2020 - Current
High School Diploma -
Notre Dame College
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