Summary
Overview
Work History
Education
Skills
Accomplishments
Referees
Timeline
Generic

Elyse Stone

Niagara Park,NSW

Summary

Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service.

Overview

20
20
years of professional experience

Work History

Administrative Assistant

Department of Education
Turella, NSW
02.2025 - Current
  • Allocate school bookings for the School Swimming and Water Safety Program on the North Coast and Sydney North
  • Liaise with pools to arrange pool space for bookings
  • Use the online management platform DASH to undertake the programming
  • Screen new and former staff through the Department system eCPC to ensure they can be employed
  • Select appropriate staff for programs and issue staff engagements
  • Collaborate with colleagues on the programming
  • Maintain high levels of customer service while on calls, emails and in person
  • Receive calls from various stakeholders with enquiries relating to programs
  • Manage any pool or school booking issues appropriately and timely
  • Complete routine financial transactions and purchasing services
  • Discuss contracts and programming with staff
  • Issue reaccreditation letters to staff for swim qualifications
  • Book seminar venue, catering and presenter
  • Maintain and update database records and files
  • Process casual pay claims and allowances
  • Add casual nominations to staff accounts
  • Conduct interviews for upcoming Teachers in Charge

Reception Officer

Central Coast Council
Central Coast, NSW
02.2005 - Current
  • Provide exceptional customer service
  • Answer questions from customers regarding products and services offered
  • Manage incoming calls while providing information or transferring callers to appropriate personnel
  • Respond promptly to emails from customers or colleagues in a professional manner
  • Facilitate communication between different departments within the organisation
  • Develop and manage confidential database systems containing customer contact information according to established protocol
  • Organise and maintain filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
  • Maintain office supplies, swim accessories and cafe stock and placed orders
  • Handle incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution
  • Respond to customer issues to provide immediate resolution and improve retention
  • Develop effective relationships with suppliers to ensure timely delivery of goods
  • Create health insurance invoices for customers
  • Process daily banking amounts on the electronic banking system
  • Effectively deal with customer complaints
  • Manage the daily bookings at the facility
  • Manged Wyong Pool reception for a season
  • Escalated accounts of bullying in the workplace between staff members
  • Create bookings and liaised with external businesses

Teacher in Charge

Department of Education
Central Coast, NSW
10.2021 - 02.2025
  • Taught students from Kindergarten to Year 6 to swim, including students with special needs
  • Provided swimming instruction to individuals and groups of all levels of the School Swimming and Water Safety Program
  • Organised lessons according to group and individual needs where all students had opportunities to progress and succeed
  • Provided assistance to students with special needs, adapting teaching methods to meet individual requirements
  • Created engaging and fun lessons to enhance learning and maintain student interest
  • Assessed student progress and provided feedback to improve technique and confidence in the water
  • Built positive and reciprocal relationships with students, teachers, pool staff and with my team
  • Implemented behaviour management techniques to maintain discipline and a positive learning environment
  • Updated records of skill levels achieved for each student on the skills checklist and certificates
  • Communicated regularly with teachers and on occasion parents regarding their child's progress in swimming lessons
  • Ensured that swimmers followed pool rules and regulations at all times and that it was a safe environment
  • Conducted water safety talks to students
  • Submitted relevant paperwork at the end of each program to the office including casual pay claims, sign on sheets and leave forms
  • Trained new staff to gain their learn to swim qualification and trained experienced swim teachers in our program
  • Trained members of my team to do the Teacher in Charge role
  • Communicated with teachers and pool administrators regarding upcoming bookings and make any necessary adjustments
  • Programmed the Central Coast over multiple seasons where I scheduled schools, booked pools and allocated staff
  • Engaged in conflict management when necessary, between various stakeholders
  • Participated in professional development seminars

Education

Bachelor of Early Childhood Education And Care / Bachelor of Teaching (Primary) - Education

University of Newcastle
Newcastle, NSW
11-2014

Skills

  • Attention to detail
  • Time management
  • Program scheduling
  • Customer service
  • Stakeholder engagement
  • Staff recruitment

Accomplishments

  • Placed on the list of commendation at University

Referees

  • Steve Clancy - School Swimming and Water Safety Operations Manager

      Contact number: 0414 760 142

  • James Boyer - Sport and Physical Activity Coordinator

      Contact number: 0403 688 695

Timeline

Administrative Assistant

Department of Education
02.2025 - Current

Teacher in Charge

Department of Education
10.2021 - 02.2025

Reception Officer

Central Coast Council
02.2005 - Current

Bachelor of Early Childhood Education And Care / Bachelor of Teaching (Primary) - Education

University of Newcastle

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Elyse Stone