Elyse Wilson
Elimbah,QLD
Summary
Hardworking and highly motivated job seeker with strong organizational skills eager to secure a new career path that will challenge and further advance current skills and abilities.
Strongly value working for an organization that actively achieves high standards of delivery and support to all groups of clients through a professional and ethical approach.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work motivation allows effective independent and/or team participation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
On-line Manager of On-line Department
Coles LTD QLD
01.2016 - Current
- At Coles, increased online revenue by 100% through effective customer service, sales and communication skills.
- Trained in management and business requirements.
- Coordinated cross-functional projects for improved product quality and timely delivery.
- Reduced employee turnover through effective communication, regular feedback, and promoting a positive work environment.
- Managed a team of skilled professionals to achieve key performance indicators consistently.
- Improved production efficiency by streamlining processes and implementing lean manufacturing techniques.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Increased profitability by optimizing resource allocation and reducing operational costs.
- Conducted regular performance reviews to identify areas for improvement and provide constructive feedback.
- Streamlined inventory control systems for enhanced accuracy and reduced waste levels.
- Implemented safety protocols that significantly reduced workplace accidents and injuries.
- Cultivated an environment of teamwork by encouraging collaboration among team members from diverse backgrounds and skill sets.
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Delivered direct feedback to senior management regarding project visibility and status.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Evaluated employee performance and provided feedback and training as needed.
- Enforced health and safety protocols to promote safe working environment.
- Coordinated with other departments to align production with customer requirements.
Claims Support / Additional Professional Services
IPA Personnel
08.2008 - 01.2010
- Quality Assuring all Additional contacts, Post Placement Support & Reverse Marketing billing from 27 branches nationally in accordance to the ESC4 contracts & Guidelines.
- Met weekly and monthly KPIs within timeframes to meet company’s expectations for weekly and budgets and revenues.
- Liaise and build business relationships with management and branch consultants.
- Work co-operatively and professionally with team members, peers and other departments to achieve business objectives.
- Offering ongoing support and advise to all National Branches to assist with their APS billing/comments.
- Accurate data entry and reporting in APS system to support consultants billing.
- Assisting Team Leader with various administration tasks on request.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Crew Trainer and Manager
McDonalds
01.2005 - 01.2008
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Managing branch cash handling, by auditing of tills 4 times daily.
- Resolving customer complaints, professionally by negotiating positive outcomes, ensuring those complaints were followed up and resolved in line with business time frames.
Education
Some College (No Degree) - Certificate 2 And 3 in Busiiness
McDonalds
QueenslandSkills
- Customer Focus
- Influencing skills
- Motivation Techniques
- Strong leadership abilities
Further Education
Certificate 2 & 3 in Retail Management
References
Referees will be available upon request
Timeline
On-line Manager of On-line Department
Coles LTD QLD
01.2016 - Current
Claims Support / Additional Professional Services
IPA Personnel
08.2008 - 01.2010
Crew Trainer and Manager
McDonalds
01.2005 - 01.2008
Some College (No Degree) - Certificate 2 And 3 in Busiiness
McDonalds
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